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Disappointing Experience
Kelly G. from DeWitt, MI, United States
We ck'd in only to discover a note that the A/C was broken. Called Mgt & we'd have to wait til Mon. A tech came, but he was from the wrong co. Finally on Tues at 4pm A/C was fixed. Meanwhile the temps were in the 90's and we were miserable. The Qn bed was so worn out. Owners said they'd try to get a new one Mon. Well it was Wed. before one came. Kids slept on couch for 4 days. Not what we expected. It was our 4th yr coming back to Cinnamon Beach. We should receive a refund for everyday we had problems.
Manager response Hi Kelly - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
rentalJan14-28, Cinammon Beach . Building 800 (Unit765)
Vincent L. from Wallace, NC, United States, (Reviewed on 30 Jan 2012)
Property itself was fine. VacationRental Pros could have done a better job.
1. VRP never repaired the curtain rod. 2. The phone to the unit did not work. VRP never corrected this 3. VRP changed the combination to our lock & sends us an e-mail one day prior to occupancy while we are traveling. Very frustrating trying to get in at 6pm on a Sat Nite and locating someone to help us. 4. Cinnamon Beach should be re-named Dog Beach. Too many barking dogs on the beach & unleashed. Really annoying when sitting on the balcony trying to relax (They were however, on leashes in the parking/walk areas other than the ocean beach). I thought a dog show was being held in the area. 5. I did note however, VRP was extremely efficient in collecting our rental payments on time. V. Levitsky Manager response Hi Vincent - Thank you for taking the time to share this information with us. I apologize for the maintenance with the curtain rod. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Fantastic Tropical Condo
Martha B. from Jacksonville, fl, United States, (Reviewed on 27 Sep 2011)
We had an amazing time at 765 Cinnamon Beach. Everything was perfect. The beds were comfortable and the furnishings beautiful. The view of the beach and ocean from this corner unit is spectacular. The grandchildren loved the water playground and beach. It was very relaxing spending time on the balcony with its comfortable sofas and lounge chairs. The only issue we had was a realtor opened our front door before I could get to the door. She wanted to show the unit. I was surprised that she had our door code. It made me feel a little unsafe knowing how easily someone could enter our condo. I would like to have had a chain lock on the front door to ensure this didn't happpen.I don't know if this was the fault of the propety management company giving out our code and telling the realtor that it was vacant or the fault of the realty company.
Manager response Hi Martha - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the realtor. That is not the right procedure and not to standards. I will email you directly on this. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
well worth the stay
Tracy B. from Akron, OH, United States, (Reviewed on 22 Sep 2011)
It was a beautiful home away from home. We saw many dolphins in the ocean from the balcony. Overall, it was great, and looking forward to our next visit!!
Manager response Hi Tracy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Mae S. B.
Mae S. B. from Tallahassee, FL, United States, (Reviewed on 26 Jul 2011)
Manager response Hi Mae - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Disappointing Experience
Kelly G. from DeWitt, MI, United States
We ck'd in only to discover a note that the A/C was broken. Called Mgt & we'd have to wait til Mon. A tech came, but he was from the wrong co. Finally on Tues at 4pm A/C was fixed. Meanwhile the temps were in the 90's and we were miserable. The Qn bed was so worn out. Owners said they'd try to get a new one Mon. Well it was Wed. before one came. Kids slept on couch for 4 days. Not what we expected. It was our 4th yr coming back to Cinnamon Beach. We should receive a refund for everyday we had problems.
Manager response Hi Kelly - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
rentalJan14-28, Cinammon Beach . Building 800 (Unit765)
Vincent L. from Wallace, NC, United States, (Reviewed on 30 Jan 2012)
Property itself was fine. VacationRental Pros could have done a better job.
1. VRP never repaired the curtain rod. 2. The phone to the unit did not work. VRP never corrected this 3. VRP changed the combination to our lock & sends us an e-mail one day prior to occupancy while we are traveling. Very frustrating trying to get in at 6pm on a Sat Nite and locating someone to help us. 4. Cinnamon Beach should be re-named Dog Beach. Too many barking dogs on the beach & unleashed. Really annoying when sitting on the balcony trying to relax (They were however, on leashes in the parking/walk areas other than the ocean beach). I thought a dog show was being held in the area. 5. I did note however, VRP was extremely efficient in collecting our rental payments on time. V. Levitsky Manager response Hi Vincent - Thank you for taking the time to share this information with us. I apologize for the maintenance with the curtain rod. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Fantastic Tropical Condo
Martha B. from Jacksonville, fl, United States, (Reviewed on 27 Sep 2011)
We had an amazing time at 765 Cinnamon Beach. Everything was perfect. The beds were comfortable and the furnishings beautiful. The view of the beach and ocean from this corner unit is spectacular. The grandchildren loved the water playground and beach. It was very relaxing spending time on the balcony with its comfortable sofas and lounge chairs. The only issue we had was a realtor opened our front door before I could get to the door. She wanted to show the unit. I was surprised that she had our door code. It made me feel a little unsafe knowing how easily someone could enter our condo. I would like to have had a chain lock on the front door to ensure this didn't happpen.I don't know if this was the fault of the propety management company giving out our code and telling the realtor that it was vacant or the fault of the realty company.
Manager response Hi Martha - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the realtor. That is not the right procedure and not to standards. I will email you directly on this. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
well worth the stay
Tracy B. from Akron, OH, United States, (Reviewed on 22 Sep 2011)
It was a beautiful home away from home. We saw many dolphins in the ocean from the balcony. Overall, it was great, and looking forward to our next visit!!
Manager response Hi Tracy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Mae S. B.
Mae S. B. from Tallahassee, FL, United States, (Reviewed on 26 Jul 2011)
Manager response Hi Mae - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Trent W.
Trent W. from Monticello, IN, United States, (Reviewed on 18 Jul 2011)
WOW, Condo was awesome! The view of the beach/ocean was amazing. Kids had a lot of fun at the pool.
Manager response Hi Trent - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
April 2011
Kelly G. from DeWitt, MI, United States, (Reviewed on 12 Apr 2011)
This unit is absolutely beautiful. This was our 3rd time back to Cinnamon Beach. We really enjoy the views, the beach, the friendly people. But especially the condos. Thank you so much for letting us stay at your beautiful home. We look forward to returning again next year.
Manager response Hi Kelley - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Relaxation at its finest
A Traveler from Castleton, VT, United States, (Reviewed on 15 Mar 2011)
Manager response Hi Todd - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Grant L.
Grant L. from White City, Canada, United States, (Reviewed on 28 Feb 2011)
Awesome place to stay! Only two concerns, the first one is out of the control of the condo, the water out of the taps stinks bad. The second is the shower head off the main bathroom was terrible. (May have helped if there was more water pressure)
Manager response Hi Grant - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the shower head issues. I have already contracted my property manager to look at this. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Tom & Harriet T.
Tom & Harriet T. from Columbia, MD, United States, (Reviewed on 14 Feb 2011)
Manager response Hi Tom - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Problems with Stay
Joe G. from Cutler Bay, Fl, United States, (Reviewed on 06 Aug 2010)
Unit could be a lot cleaner. E.g., There was black mold growing in 2 bathrooms which we had to clean ourselves to remove. The security guard was around our units a lot (we had 3 units on the same floor) which made us feel unconfortable as if he was watching us. Plus he was checking the doors to see if they were locked, which I do not beleive is appropriate. We were mistakenly given a visitor pass when we arrived instead of a renter pass and got a ticket for parking in the parking garage. Not sure if this was ever resolved. Finally, on my brother's unit, the maid arrived at 9 am to clean the unit on the departute date and hovered around outside the door for an hour pressing them to leave. Also, uncomfortable. Each building only has one luggage cart which is not enough for an entire building (esp since everyone checks out at the same time)! Overall great place to vacation...Would like to see a price reduction though on the unit!
Manager response Hi Joe - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the initial cleaning issues you encountered with Cinnamon Beach 765. This is not up to standards and I will be discussing this with the house keeping manager. I will also contact the association management regarding the luggage carts and the security guard. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
N.
Steve I. from Fleming Island, FL, United States, (Reviewed on 28 Jul 2010)
Manager response Hi Steve - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Great accomodations!
A Traveler from Atlanta, GA, United States, (Reviewed on 15 Jul 2010)
Our condominium was ready and fully prepared for our stay. Location was great with super view of the ocean which enhanced our happy hour on the balcony. Adequate supplies and games for the children. Cafe and pools were also well maintained with very friendly staff.
Manager response Hi Lorrie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Review by Traveler
A Traveler from Odenville, AL, United States, (Reviewed on 05 Jul 2010)
The condo was absolutely gorgeous. We have stayed at Cinnamon Beach before and if we return, we will definitely request this condo. There continues to be a problem with the lack of number of luggage carts for the building during check in and check out. The beach was a more crowded this time which I am sure is due to the oil situation in the gulf. We really enjoyed our stay. Thanks!
Manager response Hi Trinia - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
great spot......we loved it...
Bob & Elly W. from Tonawanda, NY, United States, (Reviewed on 13 Apr 2010)
beautiful, clean condo with outstanding view. all management were efficient and pleasant. every thing was great, except for the weather...burr.
Manager response Hi Bob & Elly - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Review by Kyung B.
Kyung B. from Jacksonville, FL, United States, (Reviewed on 14 Oct 2009)
Manager response Hi Kyung - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
We love Cinnamon Beach
Sheri C. from Brownstown, MI, United States, (Reviewed on 02 Sep 2009)
My family just took our second trip to Cinnamon Beach in 5 months. We absolutely love the beach and the condo we rented. We stayed in the same condo both times. We enjoyed spending time at the beach and the pool and having lots of space to ourselves. We also got to see lots of dolphins which was really neat. We will definitely be back!
Manager response Hi Sheri - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Great place to stay! We will be back next year!
Debra B. from Atlanta, GA, United States, (Reviewed on 10 Aug 2009)
I would highly recommend the property invest in additional luggage carts. Everyone around us, including us, were having to drag everything out to the car as someone had the cart in their unit the whole hour from 9-10am. When everyone is checking in and out at the same time, only one person is going to benefit from the cart. Other than that, we had an awesome visit and can't wait to return!
Manager response Hi Debra - it was good to hear from you again. I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize about the luggage carts. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
We especially appreciated the extremely clean condo, the comfortable mattresses, the walk-in pool, and the beach view/access.
Judy D. from Jacksonville, FL, United States, (Reviewed on 17 May 2009)
The only improvement I would suggest is an easy chair of some kind in the living room.
For your info only: the dvd player in the l.r. works fine; the vcr function, however, would operate in fast-forward and rewind, but not in "play" mode. Manager response Hi Judy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the problem with the VCR. I will send over maintenance. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Spring Break at Cinnamon Beach
Patricia J. from Hamilton, OH, United States, (Reviewed on 22 Apr 2009)
Our condo was everything we expected it to be - plenty of space for the three children and four adults. We adults especially enjoyed the balcony with its comfortable furniture overlooking the ocean. The walking paths were great for our morning exercise.The children loved the pools and beach. We felt very safe in this family oriented place.
Manager response Hi Patricia - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Trip to Palm Coast
Sheri C. from Brownstown, MI, United States, (Reviewed on 20 Apr 2009)
We absolutely loved the condo. It was nice, clean, and in a great location. We will definitely be back!
Manager response Hi Sheri - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
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