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Great two weeks
SERGEY P. from Moscow, Moscow, Russian Federation, (Reviewed on 15 May 2012)
We had a great two weeks at the Blue Heron home. The accommodations were superb. We enjoyed the pool, the grill, and the house. This is our second trip to Hammock Beach and we are already looking forward to our next one. Thanks for a wonderfully relaxing weeks.
Very sorry we had to leave.
Robert B. from Mercier, Quebec, Canada, (Reviewed on 01 Feb 2012)
There are places in life where you feel at home and the Blue Heron is one of them.
The pool was a bit of an issue (heating)but maybe the weather not helping?. We stayed for one month and Our Family have enjoyed there stay and are ready to come back next year. Thank you to make this place a home away from home. Robert Manager response Hi Robert - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very nice vacation !!
Duane E. from Hampton, VA, United States, (Reviewed on 17 Oct 2011)
The house was very,very, nice. Location was great and would very much rent this property again.
Manager response Hi Duane - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The pool filter should be on 24/7. The pool should be spotless.
A Traveler from Springfield, NJ, United States, (Reviewed on 07 Sep 2011)
The house is perfect.The pool was dirty. The house,it's contents, location is gorgeous!! Everything is 1st class all the way, the pool needs to be brought up to that standard. The filter should be on 24/7, it wasn't. Alot of dirt builds up, when many ppl
are swimming on a weekly basis the pool chemicals should be checked weekly and the filter on day and night. The pool co came out, we weren't impressed, he didn't clean it,he didn't check the chemicals. Also, we killed quite a few spiders inside. The stay other than that was perfect. WE will book this home next summer as long as we verify the pool filter is on 24/7. Manager response Hi Monya - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the pool maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
GREAT
Joshua C. from Buffalo, New York, United States, (Reviewed on 29 Aug 2011)
Manager response Hi Joshua - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great two weeks
SERGEY P. from Moscow, Moscow, Russian Federation, (Reviewed on 15 May 2012)
We had a great two weeks at the Blue Heron home. The accommodations were superb. We enjoyed the pool, the grill, and the house. This is our second trip to Hammock Beach and we are already looking forward to our next one. Thanks for a wonderfully relaxing weeks.
Very sorry we had to leave.
Robert B. from Mercier, Quebec, Canada, (Reviewed on 01 Feb 2012)
There are places in life where you feel at home and the Blue Heron is one of them.
The pool was a bit of an issue (heating)but maybe the weather not helping?. We stayed for one month and Our Family have enjoyed there stay and are ready to come back next year. Thank you to make this place a home away from home. Robert Manager response Hi Robert - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very nice vacation !!
Duane E. from Hampton, VA, United States, (Reviewed on 17 Oct 2011)
The house was very,very, nice. Location was great and would very much rent this property again.
Manager response Hi Duane - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The pool filter should be on 24/7. The pool should be spotless.
A Traveler from Springfield, NJ, United States, (Reviewed on 07 Sep 2011)
The house is perfect.The pool was dirty. The house,it's contents, location is gorgeous!! Everything is 1st class all the way, the pool needs to be brought up to that standard. The filter should be on 24/7, it wasn't. Alot of dirt builds up, when many ppl
are swimming on a weekly basis the pool chemicals should be checked weekly and the filter on day and night. The pool co came out, we weren't impressed, he didn't clean it,he didn't check the chemicals. Also, we killed quite a few spiders inside. The stay other than that was perfect. WE will book this home next summer as long as we verify the pool filter is on 24/7. Manager response Hi Monya - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the pool maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
GREAT
Joshua C. from Buffalo, New York, United States, (Reviewed on 29 Aug 2011)
Manager response Hi Joshua - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
great getaway
Clinton M. from Bradford, Tennessee, United States, (Reviewed on 08 Jun 2011)
The property was super clean and very nice. The pictures of 18 Blue Heron really do not do justice. Great place for a vacation away from the huge crowds. Absolutely loved it. Will definately be going back.
Manager response Hi Clinton - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Blue Heron
A Traveler from Bloomington, IL, United States, (Reviewed on 02 Jun 2011)
We rented this house because none of the Cinnamon Beach condos were available....thus we found the location less convenient to the beach. A call to the rental agent on our first full day about not being able to find the garage door remote and a dirty pool resulted in no action.
Manager response Hi Ralph - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the garage door and pool maintenance issues. I apologize again for the lack of follow up. This is not up to standards. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Swansea, MA, United States, (Reviewed on 10 Apr 2011)
we had difficulty operating the tv remotes as there were no instructions
Manager response Hi Edward - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the issues with the remote. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very nice house
Amanda H. from Blacklick, OH, United States, (Reviewed on 30 Mar 2011)
the house was very beautiful. we weren't exactly thrilled with the location only due to the fact that you had to drive awhile to get anywhere. If you are looking for a quiet retreat this is definitely the place for you. Was plenty of space for our group of 6.
Manager response Hi Amanda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
POOL ISSUES
Warren S. from Ripon, Wisconsin, United States, (Reviewed on 24 Mar 2011)
The pool was to be heated, but it was not. only after 4 of our 7 day stay was it warm enough to use. very disapointing. otherwise this is a great home.
Manager response Hi Warren - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I sincerely apologize for the issues with pool heater. I will discuss this with my property manager and owner to get this resolved. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Fantastic Home and Great People to deal with.
Tracey C. from Water Bliet, NY, United States, (Reviewed on 10 Mar 2011)
Our mouths dropped on the floor when we walked in, the pictures don't come close to how GORGEOUS this place really is. There were only 3 small disappointments with this home, 1 was that they didn't have proper pots and pans (no lids). 2 There were no extra blankets. 3. The pool wasn't heated upon arrival and it took a full day to warm up. As I said they were small and if we had called immediately it would have been taken care of. On the last day the cleaning ladies where waiting outside, we invited them in and told them about the pots and pans the pool and blankets and it was IMMEDIATELY addressed!!! I would totally stay again and if you are lucky enough to rent this place you will enjoy every minute of this home. I would also like to add that the two pools and hot tubs by the ocean are awesome. Extremely affordable and super friendly. Thank you Steve, Tina and the rest of the gang at vacation rentals, we really did have a great time :-) can't wait for next year!!!!!
Manager response Hi Tracey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Ft Mc Murray,Alberta, Canada, Canada, (Reviewed on 16 Feb 2011)
Manager response Hi Lester - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
very pleasure stay,appreciate professional approach
Josef P. from Jachymov, Gernany, United States, (Reviewed on 31 Dec 2010)
we could not find the key of garage in the house
however we prefer to park outside so it was not problem for us Manager response Hi Josef - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Vacation
A Traveler from Byrdtown, Tenn, United States, (Reviewed on 01 Nov 2010)
Manager response Hi Debbie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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