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Colony Reef
Danielle O. from Oakville, ON, Canada, (Reviewed on 17 May 2012)
Our family had a fantastic vacation at Colony Reef. The location was fantastic, the grounds were very well maintained and it had a great view. Was a bit disappointed that the pool wasn't heated and was too cold to swim in, even for our kids. Also the condo needs some minor repairs, updating and a good deep cleaning. I don't think the vacuum even works. Our family would definitely return to Colony Reef but maybe look for a more updated unit.
Beautiful Resort
A Traveler from Greenville Jct, ME, United States, (Reviewed on 07 May 2012)
My only concern that I had about the place was that my friends daughter used the sofa sleeper and we noticed on the pillow case and sheets that it looked like dried blood. The sheets could of been cleaner for the sleeper sofa. Overall we enjoyed the stay, the place was beautiful and would go back there again. Had an awesome time.
Manager response Hi Robert - Thank you for taking the time to share this information with us. I apologize for the cleaning issues. I have already contacted my house keeping manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Retreat
A Traveler from Alden, NY, United States
Colony Reef location is ideal as is unit 2307. We enjoyed it for 3 years. The grounds are well kept. The unit's living room, dining room and Master Bedroom are nicely decorated. However, Carpeting in all rooms need cleaning. Bedding and window treatment in guest bedroom needs to be replaced. Master bathroom tub area needs work. Kitchen needs work. Lots of dinner plates but lacks sufficient glassware, cups and bowls.
Manager response Hi Marlene - Thank you for taking the time to share this information with us. I apologize for the kitchenware and carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Beach Condo
Monique V. from Lithia, FL, United States, (Reviewed on 10 Oct 2011)
The only thing I would mention is our master room closet had a really bad smell to it. Thats where the vacuum and some of the cleaning supplies were kept. It probably should be cleaned out. Other than that we will def use you in the future!! Great Location!!
Manager response Hi Monique - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the closet issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great amenities (except wireless), condo a little dated
John F. from Duluth, Georgia, United States, (Reviewed on 08 Aug 2011)
I spent a week with my two kids, ages 14 and 8. We all loved the beach and pool. The pool is very big and is kept very clean. The condo is a little dated. Bathroom and sink fixtures are old and rusted. Living room and master bedroom were nice and in good shape. Good TV with all cable channels. Patio is a little cluttered up with grills and beach equipment. Wireless internet does not work well. Hard to get connection in condo, could only connect out on patio. Could only connect inside very early in morning or very late at night. Nice veiw of both pool and ocean from outside patio.
Manager response Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the internet issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Colony Reef
Danielle O. from Oakville, ON, Canada, (Reviewed on 17 May 2012)
Our family had a fantastic vacation at Colony Reef. The location was fantastic, the grounds were very well maintained and it had a great view. Was a bit disappointed that the pool wasn't heated and was too cold to swim in, even for our kids. Also the condo needs some minor repairs, updating and a good deep cleaning. I don't think the vacuum even works. Our family would definitely return to Colony Reef but maybe look for a more updated unit.
Beautiful Resort
A Traveler from Greenville Jct, ME, United States, (Reviewed on 07 May 2012)
My only concern that I had about the place was that my friends daughter used the sofa sleeper and we noticed on the pillow case and sheets that it looked like dried blood. The sheets could of been cleaner for the sleeper sofa. Overall we enjoyed the stay, the place was beautiful and would go back there again. Had an awesome time.
Manager response Hi Robert - Thank you for taking the time to share this information with us. I apologize for the cleaning issues. I have already contacted my house keeping manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Retreat
A Traveler from Alden, NY, United States
Colony Reef location is ideal as is unit 2307. We enjoyed it for 3 years. The grounds are well kept. The unit's living room, dining room and Master Bedroom are nicely decorated. However, Carpeting in all rooms need cleaning. Bedding and window treatment in guest bedroom needs to be replaced. Master bathroom tub area needs work. Kitchen needs work. Lots of dinner plates but lacks sufficient glassware, cups and bowls.
Manager response Hi Marlene - Thank you for taking the time to share this information with us. I apologize for the kitchenware and carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Beach Condo
Monique V. from Lithia, FL, United States, (Reviewed on 10 Oct 2011)
The only thing I would mention is our master room closet had a really bad smell to it. Thats where the vacuum and some of the cleaning supplies were kept. It probably should be cleaned out. Other than that we will def use you in the future!! Great Location!!
Manager response Hi Monique - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the closet issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great amenities (except wireless), condo a little dated
John F. from Duluth, Georgia, United States, (Reviewed on 08 Aug 2011)
I spent a week with my two kids, ages 14 and 8. We all loved the beach and pool. The pool is very big and is kept very clean. The condo is a little dated. Bathroom and sink fixtures are old and rusted. Living room and master bedroom were nice and in good shape. Good TV with all cable channels. Patio is a little cluttered up with grills and beach equipment. Wireless internet does not work well. Hard to get connection in condo, could only connect out on patio. Could only connect inside very early in morning or very late at night. Nice veiw of both pool and ocean from outside patio.
Manager response Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the internet issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great unit and stay marred by an unpleasant arrival experience
Allison S. from Hermitage, TN, United States, (Reviewed on 27 Jun 2011)
We arrived at 2:50, picked up the key at the dropbox, and expected to be able to enter the unit. Then we were told we had to wait 2 hours for it to be cleaned. I was told a manager would call me back to discuss some sort of compensation for the delay, but no one ever called. It was a major inconvenience, after driving for 7 hours and arriving right on time, to have to wait 2 more hours with small children in the heat with our car loaded full. I would have appreciated having some sort of compensation made for that inconvenience, or at least heard from the manager like I was assured would happen by another employee who I talked to.
Manager response Hi Allison - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. This is not up to standards. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Blackshear, Georgia, United States, (Reviewed on 13 Jun 2011)
The maintenance and the outside of the condo was very clean. The pool man also cleaned and kept the pool up every day. I liked the security and seeing the security ride around the property. I was very impressed with the security.
I was not very happy with the inside of the condo, i thought for 150.00 dollar cleaning that people have to pay it should have been cleaner. The condo did not even smell like someone had cleaned it. The floor looked like it was smeared with a mop. I think the condo itself could have been cleaner inside. Overall, we loved the baclony. Manager response Hi Connie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Terry B.
Terry B. from Bowling Green, FL, United States, (Reviewed on 03 Jun 2011)
Manager response Hi Terry - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Ollie F.
Ollie F. from Marietta, GA, United States, (Reviewed on 09 May 2011)
Manager response Hi Ollie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Condo
A Traveler from Alden, NY, United States, (Reviewed on 03 Apr 2011)
We were pleased with our stay in unit 2307 Colony Reef. Our only negative review would be the Mirror behind the tub in the Master bathroom. As a whole the unit is clean. Any probllem is taken care of quickly by the housekeeping personnel. We would like to reschedule for March of 2012.
Manager response Hi Marlene - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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