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Fabulous House...Too Many Visitors
Sandrine M. from Fountain Inn, SC, United States, (Reviewed on 30 Apr 2012)
Let me start by staying this house is beautiful and well maintained. The beach locale couldn't get better and the privacy is amazing. Sadly we had unwelcomed visitors...roaches! The property company came out to spray and we still had to buy raid and douse behind the stove and a few other hidden areas to stop infestation. Would I come to this house again..YES!! I would just bring my can of RAID with me.
Manager response Hi Sandrine - Thank you for taking the time to share this information with us. I apologize for the insect issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great condo in great location but POOR response to major issues
Robert P. from Blacksburg, SC, United States, (Reviewed on 19 Dec 2011)
Unable to use solarium first 3 days, due to flooding. Dinning room chandelier didn't work and half the kitchen lights were burned out. Palmetto bugs (cockroaches) got into our food stuff in the pantry. Sliding glass door impossible to open/close and just got harder and harder. I could not close it enough to lock it only my husband could. One night it fell while trying and knocked the screen off the track and hurt his arm.
We arrived late Sat evening and called for maintenance Sun morning. Tues afternoon someone showed up, accomplished nothing and left with promise to come back next morning. Nobody ever ever came back. Manager response Hi Rosemary - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
There was a lot to love about this place.
Walter K. from Laurel, MD, United States, (Reviewed on 12 Dec 2011)
Our Number One priority is always to be close enough to see, hear, and smell the surf -- and Vilano Dolphin gets a 5-star rating for that. With only minor regrets we have to honestly downgrade 'general condition' to a 4 because of neglected maintenance including a damaged sofa, burned out bulbs, minor bathroom plumbing, and a dining room chandelier that we think has a burned out wall switch since new bulbs we bought ourselves didn't fix it. We also downgraded 'cleanliness' to a 4 because of some obvious litter on the property and in the garage, plus windows that we had to wash ourselves when we arrived -- for the $250 cleaning fee we expected better. It's not the owner's fault, but we regretfully also downgrade 'location' to a 4 simply because the beach is too rough to enjoy walking barefoot -- the sand is almost nothing but crushed and broken shells -- unlike the silky smooth sand on the beach 5-10 miles further south. All that being said, there was so much to love about this place that we could forgive those defects. After adding points for the 5-star property management staff, we couldn't come up with less than an overall 5-star rating. It was a fabulous vacation with almost perfect weather. The bottom line is that this was by far the best property we've tried in St. Augustine, so maybe we'll give the Vilano Flamingo unit at the other end of the same 3-unit building a try next year.
Manager response Hi Walter - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. The condo had not been rented in a few weeks, and we dropped the ball by not doing a "spot check" prior to your arrival. This is not up to standards. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Good experience
Jean L. from Grovetown, Georgia, United States, (Reviewed on 14 Nov 2011)
Perfect location.The house has all necessary amenities and nice furniture (except one couch arm needs repair). There was a problem with the oven not working but the whole unit was replaced the next morning. One set of sheets & moldy shower curtain all had to be washed before 1st use (sheets clearly had been used and not washed). Dining room chandelier and garage remote don't work, and the sliding door is extremely hard to open. Minor things that should be fixed and should have been caught by the cleaning crew. All this aside we did enjoy our stay.
Manager response Hi Jean - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Rignt ON the beach.
michael a. from keysville, Virginia, United States, (Reviewed on 19 Oct 2011)
the unit was beautiful, especially the solarium that overlooked the ocean. My wife and I spent many hours in that space looking at the ocean. We just can't say enough about how much we enjoyed our stay in this unit. You can use my comments but I'm not wanting any competition for this place next year!
Manager response Hi Michael - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Fabulous House...Too Many Visitors
Sandrine M. from Fountain Inn, SC, United States, (Reviewed on 30 Apr 2012)
Let me start by staying this house is beautiful and well maintained. The beach locale couldn't get better and the privacy is amazing. Sadly we had unwelcomed visitors...roaches! The property company came out to spray and we still had to buy raid and douse behind the stove and a few other hidden areas to stop infestation. Would I come to this house again..YES!! I would just bring my can of RAID with me.
Manager response Hi Sandrine - Thank you for taking the time to share this information with us. I apologize for the insect issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great condo in great location but POOR response to major issues
Robert P. from Blacksburg, SC, United States, (Reviewed on 19 Dec 2011)
Unable to use solarium first 3 days, due to flooding. Dinning room chandelier didn't work and half the kitchen lights were burned out. Palmetto bugs (cockroaches) got into our food stuff in the pantry. Sliding glass door impossible to open/close and just got harder and harder. I could not close it enough to lock it only my husband could. One night it fell while trying and knocked the screen off the track and hurt his arm.
We arrived late Sat evening and called for maintenance Sun morning. Tues afternoon someone showed up, accomplished nothing and left with promise to come back next morning. Nobody ever ever came back. Manager response Hi Rosemary - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
There was a lot to love about this place.
Walter K. from Laurel, MD, United States, (Reviewed on 12 Dec 2011)
Our Number One priority is always to be close enough to see, hear, and smell the surf -- and Vilano Dolphin gets a 5-star rating for that. With only minor regrets we have to honestly downgrade 'general condition' to a 4 because of neglected maintenance including a damaged sofa, burned out bulbs, minor bathroom plumbing, and a dining room chandelier that we think has a burned out wall switch since new bulbs we bought ourselves didn't fix it. We also downgraded 'cleanliness' to a 4 because of some obvious litter on the property and in the garage, plus windows that we had to wash ourselves when we arrived -- for the $250 cleaning fee we expected better. It's not the owner's fault, but we regretfully also downgrade 'location' to a 4 simply because the beach is too rough to enjoy walking barefoot -- the sand is almost nothing but crushed and broken shells -- unlike the silky smooth sand on the beach 5-10 miles further south. All that being said, there was so much to love about this place that we could forgive those defects. After adding points for the 5-star property management staff, we couldn't come up with less than an overall 5-star rating. It was a fabulous vacation with almost perfect weather. The bottom line is that this was by far the best property we've tried in St. Augustine, so maybe we'll give the Vilano Flamingo unit at the other end of the same 3-unit building a try next year.
Manager response Hi Walter - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. The condo had not been rented in a few weeks, and we dropped the ball by not doing a "spot check" prior to your arrival. This is not up to standards. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Good experience
Jean L. from Grovetown, Georgia, United States, (Reviewed on 14 Nov 2011)
Perfect location.The house has all necessary amenities and nice furniture (except one couch arm needs repair). There was a problem with the oven not working but the whole unit was replaced the next morning. One set of sheets & moldy shower curtain all had to be washed before 1st use (sheets clearly had been used and not washed). Dining room chandelier and garage remote don't work, and the sliding door is extremely hard to open. Minor things that should be fixed and should have been caught by the cleaning crew. All this aside we did enjoy our stay.
Manager response Hi Jean - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Rignt ON the beach.
michael a. from keysville, Virginia, United States, (Reviewed on 19 Oct 2011)
the unit was beautiful, especially the solarium that overlooked the ocean. My wife and I spent many hours in that space looking at the ocean. We just can't say enough about how much we enjoyed our stay in this unit. You can use my comments but I'm not wanting any competition for this place next year!
Manager response Hi Michael - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Satisfied for the second year in a row
Tim C. from Ocoee, FL, United States, (Reviewed on 22 Sep 2011)
Consistent, clean, and high quality. BBQ and outdoor shower needs repair, but since we were not there for either of those, it was not a factor.
Manager response Hi Tim - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
perfect!
A Traveler from Valdosta, Georgia, United States, (Reviewed on 08 Sep 2011)
We absolutely loved the time we spent in the vilano dolphin beach house! The location was perfect. Loved that it was literally on the beach. The beach was never crowded during the time we stayed and that was a plus. The property was clean and contained
everything we could need. We met the property manager who was very nice and helped recommend some places for dinner. We wanted a getaway to relax and wash away the stress from our everyday lives and that's exactly what this property provided and allowed us to do. Thank you to everyone at vacation rental pros! We will definitely book with you guys again in the near future! Manager response Hi Jeremiah - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Location
Eugene K. from Holland, PA, United States, (Reviewed on 20 Jul 2011)
Wonderful location with a beautiful view. Nothing less than a great vacation. Recommend this to anyone who wants to live like a king near the crashing waves.
Manager response Hi Eugene - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Stay
A Traveler from Deland, FL, United States, (Reviewed on 05 Jun 2011)
we had a wonderful time.
Manager response Hi Nida - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautiful, quiet, oceanfront!!
Kathleen B. from Brooklyn, NY, United States, (Reviewed on 24 May 2011)
I feel asleep listening to the ocean!! It was a spot for a weekend get away from the city. Went mid may and it was almost like being on a private beach! The house is very nice and clean! The only issue we had was the faucet in the kitchen wasn't working when we arrived. Someone was supposed to come and fix it the nxt day, but didn't show and didn't call to inform us of the change. They did make it out by the following morning. It was unfortunate we had to follow up so much on this issue, otherwise i would report this as a perfect place to stay. Also good to note that the master bedroom and the other kind bedroom share a wall, but at least a thick one. Could be hard for couples in an extended stay. However both rooms overlook the ocean and share a great little balcony.
Despite issues I would def go back, the location really was key! Vilano beach is very family quiet and relaxing! Not as built up as some parts of St. Augustine and Crescent beaches. Manager response Hi Kathleen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Awesome place, Great location. My first VRBO experience and it was awesome...
A Traveler from Tampa, FL, United States, (Reviewed on 04 Apr 2011)
The location was great and the property had been renovated 3 years ago so everything was in great shape and clean. Highly recommend.
Manager response Hi Anthony - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
I'm coming back!
Shari S. from Skaneateles, NY, United States, (Reviewed on 31 Mar 2011)
What a sanddune to block the fantastic ocean vistas! Although it is close to a busy roadway, ocean sounds predominate. Rental staff very helpful and honored a verbal agreement that had not been on the contract. I'm coming back!
Manager response Hi Shari - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
We really enjoyed our stay
A Traveler from Dalton, GA, United States, (Reviewed on 21 Jul 2010)
Yes - we really enjoyed it - and would like to stay there again.
Enjoyed the location very much - being right on the beach so close - and felt private. Yes - the cleaning crew was not done when we arrived after 3pm - but we just waited down at the beach until they were done. Manager response Hi Rhonda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Beautiful Ocean View
A Traveler from Bogart, GA, United States, (Reviewed on 08 Jul 2010)
The location of the condominium to St. Augustine is very convenient and having the beach outside your back door is nothing short of spectacular. We thoroughly enjoyed our stay at the condo and the price was very reasonable for the oceanfront and the size of the home. The photos of the condo are pretty accurate although some of the furniture, area rugs, bedding and towels are beginning to show age and wear. The solarium overlooking the beach is a nice feature and I spent mornings sitting there drinking coffee watching the sunrise. We would definitely rent this condo again or another in the Vilano Beach area.
Manager response Hi Theresa - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Review by Traveler
A Traveler from Milledgeville, GA, United States, (Reviewed on 19 May 2010)
This is a beautiful vacation townhouse that opens directly onto the ocean. I loved the bay window and the balconies! The bathrooms and kitchen were exquisite and well stocked. We had our family there for a graduation and rented this house as well as the house connected to it. The arrangement was perfect for our purposes. I highly recommend this house for a relaxing vacation.
Manager response Hi Joel - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo,
Beautiful view and overall very nice.
Patricia S. from Deland, Florida, United States, (Reviewed on 13 Apr 2010)
You need to provide instructions on how to use the oven in the condon. I could not get it to work the entire stay.
Manager response Hi Pat - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for your problems with the oven. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
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