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Property was clean and comfortable; rental company is annoying
Vanessa K. from Pittsburgh, Pennsylvania, United States
The property was fine - good location and it was clean. It could use some updating - there was loose plaster over the bathtub for instance. But overall, it was in pretty good shape for a rental property, and it was close to St. Augustine and on a nice beach. Lovely views from all the rooms.
My real complaint is that since coming back, I have been getting spam from the rental company to rent more properties, and I cannot get off their mailing list. So my warning to you: use a throw-away email address with them, because they will not respect your unsubscribe. I won't rent from the company again based on just that, even though the house was fine. Manager response Hi Vanessa - Thank you for taking the time to share this information with us. I apologize for the email issues and the lack of follow up. I am contacting my email firm to make sure you are off their list. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Poorly maintained at nice location
Marcia S. from Grand Blanc, MI, United States
Nice location but rental was in poor condition. Paint peeling, dirty carpet,dirty ceiling fan, yard filled with trash, furniture extremely worn, tub drains clogged, round toilet seat on oval toilet, filthy throw rugs, had to buy a sharp knife, frying pan with lid can opener didnt work. Bare wires where deck lights should be, mildew on blinds and water marks from leaks everywhere. Would be a nice place if fixed up.
Manager response Hi Marcia - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Florida great place to visit very clean city
James C. from Rhodell, West Virginia, United States, (Reviewed on 16 Jan 2012)
Love the ocean view. Loved the layout of the beach house. Needed a few updates.
Manager response Hi James - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Excellent rental met all our expectations
A Traveler from Leesburg, VA, United States, (Reviewed on 01 Jan 2012)
Our stay in this property was quite enjoyable - overall we were very pleased. Great beachfront location with panaoramic view! It was furnished and equipped quite adequately, and we were comfortable during our stay. Our minor recommendations: fix the gate latch on the deck and update the dvd player -- it was difficult to get working reliably.
Manager response Hi David - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Serenity and satisfaction
Eddie C. from Anderson, SC, United States, (Reviewed on 23 Oct 2011)
Key was not in lockbox, but the Property Manager responded promptly with a newly made key, along with some helpful sight-seeing advice for the town and environs. He also addressed some maintenance concerns quickly and satisfactorily.
Manager response Hi Eddie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the key and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Property was clean and comfortable; rental company is annoying
Vanessa K. from Pittsburgh, Pennsylvania, United States
The property was fine - good location and it was clean. It could use some updating - there was loose plaster over the bathtub for instance. But overall, it was in pretty good shape for a rental property, and it was close to St. Augustine and on a nice beach. Lovely views from all the rooms.
My real complaint is that since coming back, I have been getting spam from the rental company to rent more properties, and I cannot get off their mailing list. So my warning to you: use a throw-away email address with them, because they will not respect your unsubscribe. I won't rent from the company again based on just that, even though the house was fine. Manager response Hi Vanessa - Thank you for taking the time to share this information with us. I apologize for the email issues and the lack of follow up. I am contacting my email firm to make sure you are off their list. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Poorly maintained at nice location
Marcia S. from Grand Blanc, MI, United States
Nice location but rental was in poor condition. Paint peeling, dirty carpet,dirty ceiling fan, yard filled with trash, furniture extremely worn, tub drains clogged, round toilet seat on oval toilet, filthy throw rugs, had to buy a sharp knife, frying pan with lid can opener didnt work. Bare wires where deck lights should be, mildew on blinds and water marks from leaks everywhere. Would be a nice place if fixed up.
Manager response Hi Marcia - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Florida great place to visit very clean city
James C. from Rhodell, West Virginia, United States, (Reviewed on 16 Jan 2012)
Love the ocean view. Loved the layout of the beach house. Needed a few updates.
Manager response Hi James - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Excellent rental met all our expectations
A Traveler from Leesburg, VA, United States, (Reviewed on 01 Jan 2012)
Our stay in this property was quite enjoyable - overall we were very pleased. Great beachfront location with panaoramic view! It was furnished and equipped quite adequately, and we were comfortable during our stay. Our minor recommendations: fix the gate latch on the deck and update the dvd player -- it was difficult to get working reliably.
Manager response Hi David - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Serenity and satisfaction
Eddie C. from Anderson, SC, United States, (Reviewed on 23 Oct 2011)
Key was not in lockbox, but the Property Manager responded promptly with a newly made key, along with some helpful sight-seeing advice for the town and environs. He also addressed some maintenance concerns quickly and satisfactorily.
Manager response Hi Eddie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the key and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Staying at the Ocean
Marilyn H. from Omaha, NE, United States, (Reviewed on 15 Oct 2011)
It was difficult to find in the dark when we arrived. It was difficult to open key lock in the dark. A light should have been left on. It was a condo NOT a house and it had many stairs. The coffee pot filter holder was crooked=didn't drip coffee thru well. Had to get neighbor help up set up the TV, later even when I put new batteries in it, didn't always work.Used jacuzzi once last night jets not conntrollable went all over the bathroom, took lenghthy time to fill 1/4 full, then couldn't drain water out.Liked the retaurant tips, Aunt Kate's and Caps close by THE BEST. Loved our view but water came in the master bedroom and the living room with the nor'eastern.Would recommend with fixing things as stated.
Manager response Hi Marilyn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
great location
A Traveler from Mountaintop, Pennsylvania, United States, (Reviewed on 27 Aug 2011)
If you are a perfectionist, this place is not for you. If you are looking for a place to sleep after a great day at the beach, which is steps away, then this place is for you! For those that are picky, The place had some water stains on the ceilings, the
fridge didn't keep stuff really cold and the washer and dryer are in need if an upgrade. Make sure you lay a towel down on the floor when using the "captains quarters" master bedroom bathtub/shower and the blinds to the balcony were old and a little tricky to use. Everyone else, the place is steps away from a very private beach, the views are amazing (especially from the private balcony)and the beds were really comfortable! The place was clean and the towels and linens were were clean and smelled great! This is a pet friendly rental and you can not tell that pets stayed in this unit, no smells or pet stains! Our dog was very relaxed in this home.Many games, dvd player and directv if you did have a rain day (which we did not)There is a Winn Dixie(groceries) approx 7 minutes away and Old Town St. Augustine is approx 2-3 miles (just over the bridge) Some excellent restaurants are within miles of the rental. Our favorite was Caps on the Water, excellent waterfront seating for sunset! When my family goes to the beach we are more concerned with the location as we spend the most amount of time on the beach not in the house, we were very satisfied with this rental property and would recommened this place to family and friends who are not looking for perfection and just looking for a great place to stay, great location, great views and a wonderful family vacation!! Manager response Hi Stacey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beach Stay
Jennifer C. from Indianapolis, IN, United States, (Reviewed on 05 Aug 2011)
My family and I had a wonderful stay here. The door downstairs needs work as it doesn't shut properly and there could be a few more kitchen items but over all a WONDERFUL place. Can't beat the views and for me, its only a couple minutes from historic district and located perfectly for us. Everyone had a fantastic time! Only other thing is the water pressure could be better. Other than that...perfect! Staying there again when I come home on leave! :) Thanks so much Vacation Rental Pros!
Manager response Hi Jennifer - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Lawrenceville, GA, United States
Manager response Hi Julie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Island Time Beach House St. Augustine
Julie K. from Nashville, TN, United States, (Reviewed on 22 Jun 2011)
This was a perfect family vacation for everyone, including our dog. It was more than just a vacation for us as it's the first time we've all been able to get together like that, and it was the perfect place. Even the family staying next to us were such a delight to meet. Thank you so much for a beautiful place to reconnect with the family. We hope to be able to do it again soon. The 2 weeks spent in St. Augustine were such a blessing in more ways than one.
Manager response Hi Julie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautiful view!
A Traveler from Shawnee, Ka, United States, (Reviewed on 18 Jun 2011)
carpets were pretty dirty, could use a good clean.
great location. could use more basics, toilet paper, paper towels, trash bags. trash cans outside were completely full when we arrived. Manager response Hi Rhonda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the carpet cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Jacksonville, FL, United States, (Reviewed on 06 Apr 2011)
overall the place was great for a family and kids. i would recommend going around the condo and checking for lights that work and ones that dont. i would recommend some lighting on the outside decks for the evening.
Manager response Hi Toni - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize about the lighting issues. I have contacted my property manager to get them fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Wonderful Ocean Stay
Joan S. from Edmond, Oklahoma, United States, (Reviewed on 25 Jan 2011)
The Condo was very nice. My goal was to hear the ocean and you could see it, hear it regardless of weather due to the location on the beach and the wonderful atrium and the master bedroom with a window to the sea! Hear the surf was relaxing, healing and therapeutic. The Condo was nice, the beds comfortable and in easy distances to where I wanted to go. A few more kitchen items would be nice for those who want to cook in instead of eat out. Other than was a PERFECT STAY!
Manager response Hi Joan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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