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Ocean Village Club
A Traveler from Palm Coast, FL, United States, (Reviewed on 02 Apr 2012)
My family rented 7 condos at this complex all through rental pros. Over all everything was good. The only 2 complaints We had was, the lady working in the office the day we picked up the keys was rude, and we asked if we could get into 1 of the condos early and they said a flat out NO, we had a wedding rehearsal that day and we were hoping to get into 1 out of the 7 units so people could get ready,then they called all of us on Friday to see if we were leaving early to they could clean the units early.
Manager response Hi Steve - Thank you for taking the time to share this information with us. I apologize for the check in issue at the office. This should have been handled significantly better. I will discuss this with my VP of Operations. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Florida Beach front vacation
Mark W. from Fostoria, OH, United States, (Reviewed on 05 Mar 2012)
We had a fantastic time in St. Augustine, Florida. There is so much to do and the people were so friendly. I would definitely recommend staying here.
Manager response Hi Mark - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
overall a very nice condo with good location, nicely furnished
Emil I. from Dix Hills, NY, United States, (Reviewed on 26 Feb 2012)
wi-fi in condo a real bonus. We looked high and low for a TV channel selection and did not find one. The first night took several minutes to figure out which remote and channel to use! Pots with lids and nesting bowls would be a nice addition for cooking.
Manager response Hi Emil - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
We'll be back.
A Traveler from Rice Lake, WI, United States, (Reviewed on 07 Feb 2012)
Weather was perfect as was the property. Wouldn't change a thing.
Manager response Hi Judy - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautifully renovated
Gary W. from Tucker, GA, United States, (Reviewed on 04 Feb 2012)
We've been staying at OVC for years. This was by far the nicest kept and furnished unit we've ever stayed in.
Manager response Hi Gary - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Ocean Village Club
A Traveler from Palm Coast, FL, United States, (Reviewed on 02 Apr 2012)
My family rented 7 condos at this complex all through rental pros. Over all everything was good. The only 2 complaints We had was, the lady working in the office the day we picked up the keys was rude, and we asked if we could get into 1 of the condos early and they said a flat out NO, we had a wedding rehearsal that day and we were hoping to get into 1 out of the 7 units so people could get ready,then they called all of us on Friday to see if we were leaving early to they could clean the units early.
Manager response Hi Steve - Thank you for taking the time to share this information with us. I apologize for the check in issue at the office. This should have been handled significantly better. I will discuss this with my VP of Operations. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Florida Beach front vacation
Mark W. from Fostoria, OH, United States, (Reviewed on 05 Mar 2012)
We had a fantastic time in St. Augustine, Florida. There is so much to do and the people were so friendly. I would definitely recommend staying here.
Manager response Hi Mark - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
overall a very nice condo with good location, nicely furnished
Emil I. from Dix Hills, NY, United States, (Reviewed on 26 Feb 2012)
wi-fi in condo a real bonus. We looked high and low for a TV channel selection and did not find one. The first night took several minutes to figure out which remote and channel to use! Pots with lids and nesting bowls would be a nice addition for cooking.
Manager response Hi Emil - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
We'll be back.
A Traveler from Rice Lake, WI, United States, (Reviewed on 07 Feb 2012)
Weather was perfect as was the property. Wouldn't change a thing.
Manager response Hi Judy - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautifully renovated
Gary W. from Tucker, GA, United States, (Reviewed on 04 Feb 2012)
We've been staying at OVC for years. This was by far the nicest kept and furnished unit we've ever stayed in.
Manager response Hi Gary - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Expectations Exceeded
Dan G. from Acton, ON, Canada, (Reviewed on 21 Oct 2011)
A GREAT spot. Great unit. Very clean and well maintained. Our family highly recommends this property!
Manager response Hi Dan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great time, good location
Eric S. from Maryland Heights, MO, United States, (Reviewed on 13 Sep 2011)
Manager response Hi Eric - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Labor Day Weekend Stay
A Traveler from Vero Beach, FL, United States, (Reviewed on 07 Sep 2011)
It was a great place to have a family reunion of 33 people.
Manager response Hi Sybil - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
A Bit Disappointing
A Traveler from Lakeland, FL, United States
I was a bit disappointed that the "poolside" condo wasn't beside the pool pictured on your web site (and which was adjacent to the beach boardwalk). I thought that was misleading. Also disappointed to find that the microwave didn't work. But
other than that, the condo was fine and we had a nice vacation. Manager response Hi Sandy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. We do have a map of the property on our web site that shows the exact location of the condo. I apologize if you did not see this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Donna R.
Donna R. from Thompson Station, Tennessee, United States, (Reviewed on 26 Jul 2011)
Very enjoyable stay!
Manager response Hi Donna - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice condo
Samuel C. from League City, TX, United States, (Reviewed on 19 Jul 2011)
Manager response Hi Samuel - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Dawn R.
Dawn R. from Cleveland, TN, United States, (Reviewed on 05 Jul 2011)
Manager response Hi Dawn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Tina S.
Tina S. from Lenoir City, Tennessee, United States, (Reviewed on 15 Jun 2011)
This property was on the beach but did not have a view of it.
Manager response Hi Tina - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The condo location to the heated pool,beach, and clubhouse was very convenient. The grounds and pool areas were clean and well cared for. The security staff and residents on site were very quiet at night time. The complex itself was appealing.
James S. from Allen Park, MI, United States, (Reviewed on 04 May 2011)
G 21 was not particularly clean when we arrived. The previous occupants had checked out late according to the rental office but we were assured everything was
all set. The floors had broken crayons and paper scraps when we arrived. Some of the dishes and silverware had to be rewashed. The shower curtain in the master bath was moldy and needed to be changed. The towels and bedspreads were pretty well dated and stained from use and need to be replaced. The twin bed mattresses were of poor quality.I would recommend this complex to a friend but not this particular unit. Manager response Hi James - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. This is not up to standards. I sincerely apologize. I have already contracted my cleaning manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Had a Very Restful and Enjoyable Week
A Traveler from Olean, NY, United States, (Reviewed on 02 May 2011)
Very nice condo. Master bath had a moldy smell but rest of the condo was superb.
Manager response Hi Cathy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contracted my property manager to get this fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Bradford, PA, United States
Unit needs a larger screen TV and a telephone answering system.
Manager response Hi Jim and Helen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. All of our condos are individually owned and have different tvs. We do have condos with HDTVs for just a little extra. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Bradford, PA, United States, (Reviewed on 04 Feb 2011)
First off I would like to say that there was a mix up as to our arrival and departure date. We arrived on Jan.4th and will be leaving on March31st. We are very happy with our unit and our only complaints are the very small screen TV and no internet access in the unit. We would be willing to pay the extra charge to have internet in our unit. Overall we would rate G21 with an A.
Manager response Hi Jim - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Love Ocean Village Club
A Traveler from Gainesville, FL, United States, (Reviewed on 03 Jan 2011)
We've rented three times with 3 different units. All very nice. Only problem was housekeeper came 30 minutes before official checkout time and we felt rushed.
Manager response Hi Elizabeth - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the house keeper arriving early. I will contact. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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