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Ocean Village Club i 26
Kim L. from Lake City, FL, United States, (Reviewed on 15 May 2012)
Nice condo, but thought the view would be better. Everything we needed was provided in the condo. Kudos to the grounds keepers. Grounds were immaculate, even though it is a pet friendly location. This was my second stay at the site. Will definitely want to return this summer.
No thanks!
A Traveler from Stamford, CT, United States
Not the unit I was looking for, needed one bedroom but it was nice. Bring everything with you even salt. I wouldn't want to start cooking. oorly stocked. The rental office was very helpful. Never used my 10 pr cent discount. I reallu think that the places should be better vacumned for hair, and also the shower heads soaked it vinegar. they are all clogged and hardly usable. Would not go back to that unit!
Manager response Hi Patrick - Thank you for taking the time to share this information with us. I apologize for the kitchenware and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Ok for price
A Traveler from Sugar Hill, GA, United States
I liked the floor plan and location, however this unit needs really good carpet cleaning, and pest control. We were bitten by bugs, maybe ants or flea not sure, and still itchy all over.
Manager response Hi Eun - Thank you for taking the time to share this information with us. I apologize for the carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
VacationPros
Stephen H. from Waterford, CT, United States, (Reviewed on 24 Jan 2012)
Management very helpful and complete
Manager response Hi Stephen - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Labor Day weekend.
Doug B. from Windermere, FL, United States, (Reviewed on 22 Sep 2011)
Great.
Manager response Hi Doug - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Ocean Village Club i 26
Kim L. from Lake City, FL, United States, (Reviewed on 15 May 2012)
Nice condo, but thought the view would be better. Everything we needed was provided in the condo. Kudos to the grounds keepers. Grounds were immaculate, even though it is a pet friendly location. This was my second stay at the site. Will definitely want to return this summer.
No thanks!
A Traveler from Stamford, CT, United States
Not the unit I was looking for, needed one bedroom but it was nice. Bring everything with you even salt. I wouldn't want to start cooking. oorly stocked. The rental office was very helpful. Never used my 10 pr cent discount. I reallu think that the places should be better vacumned for hair, and also the shower heads soaked it vinegar. they are all clogged and hardly usable. Would not go back to that unit!
Manager response Hi Patrick - Thank you for taking the time to share this information with us. I apologize for the kitchenware and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Ok for price
A Traveler from Sugar Hill, GA, United States
I liked the floor plan and location, however this unit needs really good carpet cleaning, and pest control. We were bitten by bugs, maybe ants or flea not sure, and still itchy all over.
Manager response Hi Eun - Thank you for taking the time to share this information with us. I apologize for the carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
VacationPros
Stephen H. from Waterford, CT, United States, (Reviewed on 24 Jan 2012)
Management very helpful and complete
Manager response Hi Stephen - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Labor Day weekend.
Doug B. from Windermere, FL, United States, (Reviewed on 22 Sep 2011)
Great.
Manager response Hi Doug - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The condo and its location was perfect for our summer vacation. I was unhappy with the un-personal feel of the VacationRentalPros rental process.
Loy H. from Monroe, GA, United States, (Reviewed on 04 Jul 2011)
The condo was not ready as promised at 3pm, the maid was still cleaning the unit when we arrived. The unit was ready with 45-60 mins.
Manager response Hi Loy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
St. Augustine Beach Vacation 2011
Gina C. from St. Johns, FL, United States, (Reviewed on 17 Jun 2011)
The location was excellent and the property had the ability to be excellent as well. I liked the location and the layout and overall it was ok. However, the verticals on the sliding glass door couldn't be opened unless you did it by hand, the door itself was hard to operate and the paint was peeling off the wall where other guests had the same trouble and were tugging at the door. The pots and pans weren't very clean and I had to wash some before I could use. Other's I would never use, they were just too dirty. These are located under the stove in the pull out drawer. The master bedroom closet can't be used as the smell coming from that closet is unbearable. The toilets require two flushes sometimes as well. The master bedroom shower stall needs to be recaulked as well. And the carpet needs to be cleaned. I would recommend the complex, but not neccesarily this unit.
Manager response Hi Gina - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
We had a wonderful stay. Only suggestion would be to have some Beach Towels for guests.
Carolyn L. from Long Beach, California, United States, (Reviewed on 23 May 2011)
Manager response Hi Carolyn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice Vacation
Daniel D. from Lancaster, New York, United States, (Reviewed on 24 Apr 2011)
We had a wonderful vacation stay. We loved the city of St. Augustine.
Manager response Hi Daniel - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
PTC Review
A Traveler from Peachtree City, GA, United States, (Reviewed on 14 Apr 2011)
The only inconvenience I had was there was no internet access in the condo we rented. I had to go down to the clubhouse between 8am and 10pm for a connection. That's not VacationRentalPro's fault. My family loved everything else about the stay. We would recommend it to friends.
Manager response Hi Alan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Property switch was fine
A Traveler from Buchanan, VA, United States, (Reviewed on 25 Jan 2011)
Although the unit we reserved was unavailable upon check-in, we were given keys to 3 other condos to check and were able to visually and personally inspect them and choose one, which actually turned out to be better than the property originally booked. Despite their miscommunication with the owner of the condo we had booked we were very happy with the alternative and were not charged for the difference in price.
Manager response Hi Jeffrey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Terry and Liz P.
Terry and Liz P. from Brix, Northampton, United Kingdom, (Reviewed on 11 Oct 2010)
We did experience problems with building works on the first Tuesday at 7:00am with very loud noise. We called the office and later that day viewed a second condo and moved in directly, we moved from J16 to I26. I am sure that the office must have been aware of these ongoing works and we should have been allocated a different condo from the outset, we had to move (albeit only a short distance) from one home to another which lost us a couple of hours time. This apart we thoroughly enjoyed our stay at Ocean Village Club and would certainly return.
Manager response Hi Terry and Liz - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the building construction going on during the Fall 2010. It is a little behind, which is why we moved you to another condo. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
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