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advertise accurately
A Traveler from Alachua, FL, United States, (Reviewed on 07 May 2012)
the advertised price was 450 aweek. Wrong after taxes cleaning fees security fees etc the price was $683. QUITE a difference. Be honest and post all the costs up front. Other than that the place was okay.
Manager response Hi Terry - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. There is a cleaning cost and tax to every rental. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overpriced for what you get
A Traveler from Stoney Creek, Ontario, Canada
The unit itself is very dated. The coating in the lower cabinets was peeling, the teflon cooking pots/pans were so scratched we bought our own, the 7:30 p.m. stench from the nightly waterings made it impossible to enjoy the patio and the oversized furniture made it awkward to move around the unit. Safety bars should be installed in the bathtub and the tension shower curtain rod should be secured to the wall. The slightest tug on the curtains brought it tumbling down. Considering the mature guests renting the unit, these 2 concerns should have been considered in the bathroom reno ( which in itself was very nice. We bought a mat at the $1.00 store just to ensure our safety. The kitchen was far too cluttered with appliances and the rusted out kettle should have been tossed ages. Once the lack of decent patio table and chairs was resolved, our stay did become more enjoyable.The young man who resolved some of our issues, I think his name was Paul, was a very pleasant fellow and merits kudos for and aggro we may have caused.
I think we'll stick to the gulf side from now on!!!i. Manager response Hi Rayisa - Thank you for taking the time to share this information with us. I apologize for the kitchenware issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
N-14 very bright condo
Liliane T. from Lachine, Quebec, Canada, (Reviewed on 01 Mar 2012)
Everything was perfect except for the mattress. It needs to be changed. We had a very pleasant 2 months. Would come back for sure.
Manager response Hi Lilliane - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Visit
Ronald H. from Troy, Ohio, United States, (Reviewed on 12 Dec 2011)
Loved the condo and the location.
Also found the rental company outstanding with clear and timely communication. Great vacation! Manager response Hi Ronald - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
QUIET RESPITE
A Traveler from Stamford, CT, United States, (Reviewed on 26 Nov 2011)
clean and comfortable. Good time of year to unwind. Beach is lovely and close.
Manager response Hi Patrick - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
advertise accurately
A Traveler from Alachua, FL, United States, (Reviewed on 07 May 2012)
the advertised price was 450 aweek. Wrong after taxes cleaning fees security fees etc the price was $683. QUITE a difference. Be honest and post all the costs up front. Other than that the place was okay.
Manager response Hi Terry - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. There is a cleaning cost and tax to every rental. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overpriced for what you get
A Traveler from Stoney Creek, Ontario, Canada
The unit itself is very dated. The coating in the lower cabinets was peeling, the teflon cooking pots/pans were so scratched we bought our own, the 7:30 p.m. stench from the nightly waterings made it impossible to enjoy the patio and the oversized furniture made it awkward to move around the unit. Safety bars should be installed in the bathtub and the tension shower curtain rod should be secured to the wall. The slightest tug on the curtains brought it tumbling down. Considering the mature guests renting the unit, these 2 concerns should have been considered in the bathroom reno ( which in itself was very nice. We bought a mat at the $1.00 store just to ensure our safety. The kitchen was far too cluttered with appliances and the rusted out kettle should have been tossed ages. Once the lack of decent patio table and chairs was resolved, our stay did become more enjoyable.The young man who resolved some of our issues, I think his name was Paul, was a very pleasant fellow and merits kudos for and aggro we may have caused.
I think we'll stick to the gulf side from now on!!!i. Manager response Hi Rayisa - Thank you for taking the time to share this information with us. I apologize for the kitchenware issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
N-14 very bright condo
Liliane T. from Lachine, Quebec, Canada, (Reviewed on 01 Mar 2012)
Everything was perfect except for the mattress. It needs to be changed. We had a very pleasant 2 months. Would come back for sure.
Manager response Hi Lilliane - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Visit
Ronald H. from Troy, Ohio, United States, (Reviewed on 12 Dec 2011)
Loved the condo and the location.
Also found the rental company outstanding with clear and timely communication. Great vacation! Manager response Hi Ronald - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
QUIET RESPITE
A Traveler from Stamford, CT, United States, (Reviewed on 26 Nov 2011)
clean and comfortable. Good time of year to unwind. Beach is lovely and close.
Manager response Hi Patrick - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
great stay!
A Traveler from Havertown, PA, United States, (Reviewed on 28 Sep 2011)
We had a great experience dealing with VacationRentalPros and would definitely use them again. Our condo was clean and very comfortable with many convenient amenities. It's in a great location with easy access to all the local restaurants etc, with the pool and private beach entrance just a short walk away. Would recommend!
Manager response Hi Maggie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Danny M. J.
Danny M. J. from Dexter, Georgia, United States, (Reviewed on 09 Aug 2011)
Manager response Hi Danny - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Vacation
A Traveler from Duluth, GA, United States, (Reviewed on 25 Jul 2011)
The condo is well equipped, clean, king size bed, comfortable furniture. The buildings are not new so you have to expect that it will not look brand new. Spacious bathroom and bedroom. Loved being on the first floor. Private. Great location. We had a blast! Thank you.
Manager response Hi Susan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Craig L.
Craig L. from Kennesaw, GA, United States, (Reviewed on 05 Jul 2011)
Manager response Hi Craig - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Amanda C.
Amanda C. from Athens, GA, United States, (Reviewed on 31 May 2011)
Great condo for 2 people. Condo was clean, a great get away, would definitely book again!. Convenient beach access and close to local attractions.
Manager response Hi Amanda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place needs a little updating!
RICHARD M. from Granby Québec, Canada, United States, (Reviewed on 11 Apr 2011)
The unit N14 needed à little updating especially in the bathroom... the bathtub was not very cleanable...and the plastic chairs on the balcony, one was broken. But for one week, it was OK. Thank you
Manager response Hi Richard - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Walter K.
Walter K. from Riverhead, NY, United States, (Reviewed on 03 Mar 2011)
Manager response Hi Walter - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Would be helpful to have a listing of local TV stations
A Traveler from Michigan City, Indiana, United States, (Reviewed on 02 Feb 2011)
A paper showing the layout of the complex would have been helpful. Had trouble finding the path to the beach.
An explanation of what the white card on the keys would be helpful. Tell us to use it to open the gate. No where did we find the code to enter the pool area. Had to ask. The floors where dirty. Had to sweep them myself. Manager response Hi Fred - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues and lack of instructions inside. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
A great getaway
Ray V. from Hainesport, NJ, United States, (Reviewed on 17 Jan 2011)
I'm a grad student working on my doctorate, this was a perfect study hideaway. The place was perfectly clean and the kitchen was well stocked for cooking. I loved it and will come again!
Manager response Hi Ray - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Covington, LA, United States, (Reviewed on 21 Nov 2010)
Manager response Hi Melissa - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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