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Excellent location!
Marie-Noelle H. from Ottawa, ON, Canada, (Reviewed on 21 May 2012)
The house is very big for one family. The best part of the house is the pool. The pool is excellent especially for small kids. My daughter and son spent hours playing in the pool. There are a few things that needs to be updated: some walls needs painting, the carpet has many stains and the BBQ really needs to be replaced. Also, I would recommend adding some plastic cups and plates. There was not many hence we ate more inside then outside. The location is excellent - 3 mins from Publix, 1 min walk to the beautiful beach, and 5 min from downtown Saint Augustine. The crocodile farm was a highlight. It was excellent and highly recommend everyone to go. We also went to Guana park which is 15 miles north of the beach house. We walked to the end of the yellow trail and played with millions of little crabs on the beach. Overall, great vacation.
Needs some love and attention
A Traveler from North Muskegon, MI, United States
The house is very large and in a great location. The beach is beautiful and just across the street. However, the road is quite busy during the day. We required our kids (12, 11 10 y.o) to cross the street with an adult. The inside of the house has the potential to be fabulous, but could use some TLC. The downstairs was the best- furniture comfortable and kitchen updated. We had to buy propane for the grill and cleaning products (dish soap , surface cleaner). The beds were fair- not the best matresses and old sheets and comforters. We used our own pillows. There is only one mattress for the two rollout beds. Our 7 y.o slept on it- an adult could not. The upstairs apartment looked nice, the fouton was sleep-able for adults, but there are no supplies upstairs (plates, cups, utensils,pots). The master suite bathroom window blind would not close ...so taking a shower was adventurous considering the close proximity of the neighbors house. The shower attached to the queen room did not drain well.
The pool... The pool... Happy to have it...hot tub was relaxing... The pool was always dirty. I think is always was dirty due to the landscaping, overgrown branches, and, well, the elements- when it rained or was windy the pool got messy. We weeded the edging when we first arrived and washed all of the outdoor furniture with the hose and bleach. VacationPros did always answer the phone and sent someone out when we had trouble.. Like when the washing machine broke or when we didn't know how to run the pool-hot tub filter. They were nice- I just wish I wouldn't have had to call. Yes, we enjoyed our stay in St Augustine, the location was close enough to town to travel back and forth without too much time. I would recommend that either VRP or the owners give Southern Comfort some love and attention.. Then she would be an awesome place to hang your hat at the end of the day. Manager response Hi Lidia - Thank you for taking the time to share this information with us. I apologize for the kitchenware and pool issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
ST Augustine Vacation 2012
Teresa M. from Nicholls, GA, United States, (Reviewed on 23 Apr 2012)
The house was very nice. There was just a couple of thiungs that I did not like. The hot tub flowed into the pool and I think hot tubs are nasty in general. A couple of the fans inside the house didn't work. The stive is gas and very difficult to work if you are not used to gas without burning up your food. With that said I think the house is gorgeouos and the overall experience was good.
Manager response Hi Teresa - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Southern Comfort Beach House
David B. from Cochrane, AL, United States, (Reviewed on 23 Mar 2012)
My extended family and I just spent 4 weeks at Southern Confort Beach House . This is an awesome property for large family gatherings. There we a few minor issues while we were there but the folks at Vacation Pros were highly professional and responded promptly. The only disappointment the readiness of the pool and spa. We specifically chose this property to take advantage pool and spa. When we arrived the pool and spa were cold and the pool was full of dead leaves. It was the day 6 before the pool guy came and day 10 before the pool was warm enough to swim in. If you are thinking about renting a large house - does hesitate to choose this one. Just make it part of the contract that the pool and spa are ready to go. I would certainly recommend this house and the folks at Vacation Pros's.
Manager response Hi David - Thank you for taking the time to share this information with us. I apologize for the pool issues. This is not up to standards. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Arrival issues
Sally F. from Cedar Key, FL, United States, (Reviewed on 30 Nov 2011)
I only have two issues.. Upon arrival the address given was not to the front door. Had to find out how to actually get to the house and the key was not easy to find either . Should be a bit easier to get there and get in. Otherwise a nice few days.
Manager response Hi Sally - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the direction issues. I have already contacted my property manager to get these fixed. P.S. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Excellent location!
Marie-Noelle H. from Ottawa, ON, Canada, (Reviewed on 21 May 2012)
The house is very big for one family. The best part of the house is the pool. The pool is excellent especially for small kids. My daughter and son spent hours playing in the pool. There are a few things that needs to be updated: some walls needs painting, the carpet has many stains and the BBQ really needs to be replaced. Also, I would recommend adding some plastic cups and plates. There was not many hence we ate more inside then outside. The location is excellent - 3 mins from Publix, 1 min walk to the beautiful beach, and 5 min from downtown Saint Augustine. The crocodile farm was a highlight. It was excellent and highly recommend everyone to go. We also went to Guana park which is 15 miles north of the beach house. We walked to the end of the yellow trail and played with millions of little crabs on the beach. Overall, great vacation.
Needs some love and attention
A Traveler from North Muskegon, MI, United States
The house is very large and in a great location. The beach is beautiful and just across the street. However, the road is quite busy during the day. We required our kids (12, 11 10 y.o) to cross the street with an adult. The inside of the house has the potential to be fabulous, but could use some TLC. The downstairs was the best- furniture comfortable and kitchen updated. We had to buy propane for the grill and cleaning products (dish soap , surface cleaner). The beds were fair- not the best matresses and old sheets and comforters. We used our own pillows. There is only one mattress for the two rollout beds. Our 7 y.o slept on it- an adult could not. The upstairs apartment looked nice, the fouton was sleep-able for adults, but there are no supplies upstairs (plates, cups, utensils,pots). The master suite bathroom window blind would not close ...so taking a shower was adventurous considering the close proximity of the neighbors house. The shower attached to the queen room did not drain well.
The pool... The pool... Happy to have it...hot tub was relaxing... The pool was always dirty. I think is always was dirty due to the landscaping, overgrown branches, and, well, the elements- when it rained or was windy the pool got messy. We weeded the edging when we first arrived and washed all of the outdoor furniture with the hose and bleach. VacationPros did always answer the phone and sent someone out when we had trouble.. Like when the washing machine broke or when we didn't know how to run the pool-hot tub filter. They were nice- I just wish I wouldn't have had to call. Yes, we enjoyed our stay in St Augustine, the location was close enough to town to travel back and forth without too much time. I would recommend that either VRP or the owners give Southern Comfort some love and attention.. Then she would be an awesome place to hang your hat at the end of the day. Manager response Hi Lidia - Thank you for taking the time to share this information with us. I apologize for the kitchenware and pool issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
ST Augustine Vacation 2012
Teresa M. from Nicholls, GA, United States, (Reviewed on 23 Apr 2012)
The house was very nice. There was just a couple of thiungs that I did not like. The hot tub flowed into the pool and I think hot tubs are nasty in general. A couple of the fans inside the house didn't work. The stive is gas and very difficult to work if you are not used to gas without burning up your food. With that said I think the house is gorgeouos and the overall experience was good.
Manager response Hi Teresa - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Southern Comfort Beach House
David B. from Cochrane, AL, United States, (Reviewed on 23 Mar 2012)
My extended family and I just spent 4 weeks at Southern Confort Beach House . This is an awesome property for large family gatherings. There we a few minor issues while we were there but the folks at Vacation Pros were highly professional and responded promptly. The only disappointment the readiness of the pool and spa. We specifically chose this property to take advantage pool and spa. When we arrived the pool and spa were cold and the pool was full of dead leaves. It was the day 6 before the pool guy came and day 10 before the pool was warm enough to swim in. If you are thinking about renting a large house - does hesitate to choose this one. Just make it part of the contract that the pool and spa are ready to go. I would certainly recommend this house and the folks at Vacation Pros's.
Manager response Hi David - Thank you for taking the time to share this information with us. I apologize for the pool issues. This is not up to standards. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Arrival issues
Sally F. from Cedar Key, FL, United States, (Reviewed on 30 Nov 2011)
I only have two issues.. Upon arrival the address given was not to the front door. Had to find out how to actually get to the house and the key was not easy to find either . Should be a bit easier to get there and get in. Otherwise a nice few days.
Manager response Hi Sally - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the direction issues. I have already contacted my property manager to get these fixed. P.S. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Southern Comfort
Philip M. from Roanoke, VA, United States, (Reviewed on 30 Nov 2011)
The property was not cleaned before we got there but was being cleaned as we arrived but only the main floor appeared to be swept. Furniture was dusty throughout the house. I visited the property the first week of June, 2011 and was told that the hot tub was broken but would be fixed shortly. When I booked the house in late June/early July again I was told that the Hot tub would be fixed. I called in October and was told the hot tub was scheduled to be repaired and that maintenance would call me back to confirm the repair. Neither happened and I feel that I got ripped off as I paid for a service that was not provided although promised. The hot tub was needed for medical reasons and the rest of the house was very pleasing. This caused a bad taste to the overall experience.
Manager response Hi Phillip - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning and hot tub issues. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place...a few minor problems
Gary L. from Tampa, Fl, United States, (Reviewed on 19 Oct 2011)
the house is in a great location and is beautiful! that being said, there were a few things that i expected from this quality of home that were not up to par...hot water heater for the hot tub didn't work, and the dryer was not functioning,so we had no dry towels after the first night. Other than those minor issues, the property was fantastic and we had a great time there!
Manager response Hi Gary - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice location easy short walk to beach. Pool green until thursday, new pool pump and filter system installes on wednesday, new airconditioner installed on tuesday, other unit worked on on monday after quit working on suday.
Kenneth C. from Bridgeport, IL, United States, (Reviewed on 08 Aug 2011)
remainder of linens delivered on friday checked out on saturday. no welcome starter kit for house had to go out sat to get basics tp. scrubed the pool since pool man did not show up to vaccum pool. manager was very nice and tried his best to get things straight with what had to be done to the house. Despite all the maintance work that had to be done, did have a very enjoyable time.
Manager response Hi Ken - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance and pool issues. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. . You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
First time staying in St. Augustine after 20 years visiting Outer Banks
Christa F. from Lowellville, OH, United States, (Reviewed on 08 Aug 2011)
We purchased a notebook and wrote comments, suggestions, and praises on the home rental. I hope it will be helpful and will encourage future guests to do the same to help improve the rental. Overall, it was a pleasant trip. I wish there were more TVs in the house and more towels. The view from the deck was nice but pretty inaccessible since it was only from the top room and no chairs. Also, many of the bedroom and bathroom doors don't close. I think the house needs a little TLC...and some paint.
Manager response Hi Christa - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. We just recently took management of this house and are working to improve it. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overall the house was very pleasant. As suggestions individual TV's in the bedrooms would have been appreciated. The lock box was not working we gained access to the property by an unlocked back sliding glass door.
John W. from Grovetown, GA, United States, (Reviewed on 25 Jul 2011)
The kitchen was well stocked with supplies, dishes, etc. Plumbing had some issues with several toilets backing up and in one instance a blocked toilet caused a slow draining shower. Pool man came in the middle of our stay to clean the pool and left orders not to use the pool for 2 hours, it would have been nice if his cleaning occured Before we got there or the day we checked out. The pool was beautiful but we were disappointed that 5 months after we booked the house the hot tub was still not working on the pool and was actually an eyesore sitting there dirty and not functioning. It is a beautiful house just needs some TLC to bring it up to snuff :)
Manager response Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. Our company just took over maintenance of this property on July 2, 2011 from another company. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Southern Comfort
A Traveler from Kingsport, TN, United States
Vacation Rental Pros just took over this property and some major and minor upkeep needs to be done. If they follow through with this work this will be an awesome place to stay.
Manager response Hi Beverly - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. We are working closely with the owner to get everything in order. The owner has listened and read this reviews, and has paid for a newer heater for the pool and spa. The heater is fixed as February 2012. . You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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