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Family Reunion
Holly M. from Middleburg, FL, United States, (Reviewed on 21 May 2012)
This was a wonderful vacation rental for a family reunion that consisted of 6 couples. It's very difficult to find a vacation rental with 6 queen/king bedrooms, much less finding a rental on the beach. The view was wonderful and the sound of the ocean was very peaceful.
The 3 townhomes in this rental have been nicely remodeled. The beds were very comfortable and the morning walks on the beach were very peaceful. We were surprised at how well both the air conditioning and water heater worked. I'd definitely recommend this vacation rental; however, it did have a few issues. First, only one of the three units smelled like it was just cleaned. The others didn't smell bad, but it seemed like they weren't recently cleaned. Some of the living room and dining room furniture are in need of repair or replacement. Also, we were asked to take out the trash on trash day but didn’t have replacement trash bags for the garbage cans. We were asked to start a load of laundry before checking out, but didn’t have the laundry detergent available to do it. I’ve stayed in other vacation rentals and haven’t had to invest as much in the simple amenities such as paper goods (paper towels & toilet paper), hand soap, bath soap, and garbage bags. Even so, we enjoyed our stay immensely and would stay there again.
April 2012
Larry M. from Roswell, GA, United States, (Reviewed on 18 Apr 2012)
This was our second year renting this property. Overall, we were pleased with our stay, however, did experience some minor maintenance issues with the unit. Unfortunately, 2 calls into the service were not followed up as promised. Despite this, we plan to book next year.
Manager response Hi Larry - Thank you for taking the time to share this information with us. I apologize for the maintenance and follow up issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Place for a wedding
A Traveler from Douglas, Wyoming, United States, (Reviewed on 26 Dec 2011)
We rented the Egret, Dolphin and Flamingo for our daughter's wedding which took place right out on the beach. You can't beat the location and it was close to downtown St. Augustine and a short drive to get groceries and other conveniences. It was fantastic to wake up to a sunrise every morning, drink coffee, and comb the beach. The units were not spotless by any means and we had to sweep all units as there was a thick dust covering every floor and cobwebs on doorways and windows. One unit still had an unmade bed and laundry in the washer and dryer. The owners need to do some minor maintenance in The Dolphin as the chandelier was not working and no one came to fix it. The patio door was also very hard to open. A coffee pot was not working in another unit but that was replaced immediately. Overall, aside from the housekeeping issues in the units, we would definitely come back.
Manager response Hi Jackie - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
90th Birthday Family Reunion
A Traveler from Ashland, OH, United States, (Reviewed on 08 Aug 2011)
My family gathered at the beach mansion and one other property for a 90th birthday celebration. We had 28 people most days at the mansion although only 19 slept there. The beach mansion was clean, well equipped and offered a lot of room. The main decks by the sliding glass doors each had a gate so the smaller children were safe from the stairs. It was great to have the ocean right out the front doors. There are many steps in this property so I would not recommend it for anyone that is handicapped.
Manager response Hi Roberta - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Lovely oceanside tri-plex
Lawrence M. from Roswell, GA, United States, (Reviewed on 11 Apr 2011)
Three 2 story units connected by the back deck. Each unit had 3 bedrooms, 2 full baths and a half bath plus their own kitchen and laundry. Perfect for a large family or a group of friends. Location is minutes to a marina for boat rentals and shopping at St Augustine. Just perfect
Manager response Hi Lawrence - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Family Reunion
Holly M. from Middleburg, FL, United States, (Reviewed on 21 May 2012)
This was a wonderful vacation rental for a family reunion that consisted of 6 couples. It's very difficult to find a vacation rental with 6 queen/king bedrooms, much less finding a rental on the beach. The view was wonderful and the sound of the ocean was very peaceful.
The 3 townhomes in this rental have been nicely remodeled. The beds were very comfortable and the morning walks on the beach were very peaceful. We were surprised at how well both the air conditioning and water heater worked. I'd definitely recommend this vacation rental; however, it did have a few issues. First, only one of the three units smelled like it was just cleaned. The others didn't smell bad, but it seemed like they weren't recently cleaned. Some of the living room and dining room furniture are in need of repair or replacement. Also, we were asked to take out the trash on trash day but didn’t have replacement trash bags for the garbage cans. We were asked to start a load of laundry before checking out, but didn’t have the laundry detergent available to do it. I’ve stayed in other vacation rentals and haven’t had to invest as much in the simple amenities such as paper goods (paper towels & toilet paper), hand soap, bath soap, and garbage bags. Even so, we enjoyed our stay immensely and would stay there again.
April 2012
Larry M. from Roswell, GA, United States, (Reviewed on 18 Apr 2012)
This was our second year renting this property. Overall, we were pleased with our stay, however, did experience some minor maintenance issues with the unit. Unfortunately, 2 calls into the service were not followed up as promised. Despite this, we plan to book next year.
Manager response Hi Larry - Thank you for taking the time to share this information with us. I apologize for the maintenance and follow up issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Place for a wedding
A Traveler from Douglas, Wyoming, United States, (Reviewed on 26 Dec 2011)
We rented the Egret, Dolphin and Flamingo for our daughter's wedding which took place right out on the beach. You can't beat the location and it was close to downtown St. Augustine and a short drive to get groceries and other conveniences. It was fantastic to wake up to a sunrise every morning, drink coffee, and comb the beach. The units were not spotless by any means and we had to sweep all units as there was a thick dust covering every floor and cobwebs on doorways and windows. One unit still had an unmade bed and laundry in the washer and dryer. The owners need to do some minor maintenance in The Dolphin as the chandelier was not working and no one came to fix it. The patio door was also very hard to open. A coffee pot was not working in another unit but that was replaced immediately. Overall, aside from the housekeeping issues in the units, we would definitely come back.
Manager response Hi Jackie - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
90th Birthday Family Reunion
A Traveler from Ashland, OH, United States, (Reviewed on 08 Aug 2011)
My family gathered at the beach mansion and one other property for a 90th birthday celebration. We had 28 people most days at the mansion although only 19 slept there. The beach mansion was clean, well equipped and offered a lot of room. The main decks by the sliding glass doors each had a gate so the smaller children were safe from the stairs. It was great to have the ocean right out the front doors. There are many steps in this property so I would not recommend it for anyone that is handicapped.
Manager response Hi Roberta - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Lovely oceanside tri-plex
Lawrence M. from Roswell, GA, United States, (Reviewed on 11 Apr 2011)
Three 2 story units connected by the back deck. Each unit had 3 bedrooms, 2 full baths and a half bath plus their own kitchen and laundry. Perfect for a large family or a group of friends. Location is minutes to a marina for boat rentals and shopping at St Augustine. Just perfect
Manager response Hi Lawrence - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Thanksgiving at the beach!
A Traveler from Gainesville, FL, United States, (Reviewed on 29 Nov 2010)
We had a lovely family reunion in the "Mansion" at Vilano Beach, just north of St. Augustine. The house is directly on the beach with protected parking off A1A, sometimes quite busy. There are 3 complete units in the building with a connected beachside porch so that we could enjoy sunrise and beach activities together safely since we had several children with us. We found a bounty of shark's teeth, did some surfing, walked on the beach to another family unit, and opened our doors to seabreezes. We had a splendid time and would highly recommend this lovely vacation house for any occasion. The staff at Vacation Rental Pros was very helpful and always responded quickly to questions and concerns. Thank you for a great time!!!
Manager response Hi Suzanne - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I sincerley apologize for the cleaning issues. This is not up to standards at all and i will email you a discount. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904.385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Family Get-Together. We had a wonderful time. Everything at the St Augustine Vilano Beach House Mansion was perfect. Very, very clean, spectacular views and beach access and very convenient for a large group of people with children and a dog.
Linda H. from Pawtucket, RI, United States, (Reviewed on 07 Sep 2010)
We are planning on going back next year for another get-together and will def. stay in St Augustine at the Vilano Beach House Mansion
Manager response Hi Linda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Review by Kym T.
Kym T. from United States, (Reviewed on 06 Aug 2010)
We loved our stay! The property was very clean and updated with a great beachfront. Beds were comfy, tasteful decor and magnificent ocean views! The only suggestions would be to add some additional kitchen utensils/cookware for large family meals and gatherings. Also, upon departure, the maid service arrived early and were requesting us to leave at that time despite our written agreement that was signed by the property manager. This was unprofessional and not handled well given the amount of money we paid for the week. Overall, very enjoyable and would come back again!
Manager response Hi Kim - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the issue with the house keepers and will have a discussion with the house keeping manager as this is not up to standards. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Review by Paula C.
Paula C. from Bryceville, FL, United States, (Reviewed on 21 Jun 2010)
Manager response Hi Paula - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
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