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MInor annoyances add up to week of frustration
glenda w. from blythe, GA, United States
This house is in such disrepair that, at best it is totally frustrating for someone trying to have a relaxing vacation. At worst, it is dangerous. The front porch is filthy with ripped screen and rotting wood door sill. The back bedroom windows leak, floor covered with water after a storm, wind whistling so loud that sleep was a problem. Overhead lights, several lamps, some electric outlets, blinds, doors not functioning. Saw 2 repairmen. Neither brought tools or materials to fix anything. Nothing was repaired during our visit. Totally disgusted by end of the week.
Great Location. Enjoyable Vacation
A Traveler from Center Moriches, NY, United States, (Reviewed on 01 May 2012)
I am reluctant to describe what a nice place it is, for like the Eagles sang "You call someplace paradise, kiss it good-bye".
Manager response Hi John - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Clean but Run Down
A Traveler from St Marys, GA, United States, (Reviewed on 23 Apr 2012)
The location of this beach house is wonderful. It is a very short walk to a lovely, almost deserted beach with crystal clear, clean water. Only a short drive from Palm Coast for groceries and restaurants. The house is ok. The house was clean and had everything you needed. However, the house is in need of some repairs on the back deck, doors, windows, paint on the outside, etc. The furnishings are all dated but functional. You can tell there have been recent attempts to update some things like the new hardwood floors. It was a very poor job of installation and it may have made it worse. I would not hesitate to stay here again it's just it could be so much better if it were some updated and repaired.
Manager response Hi Wanda - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
A Fun & relaxing Vacation
Ronald P. from Adams Center, NY, United States, (Reviewed on 24 Jan 2012)
We enjoyed our stay immensely. We lounged around the house inside & outside. Watched the sunset every evening, & come up every morning. The view was spectacular. A very enjoyable time all the way around !!
Manager response Hi Ronald - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
5 Star Only for Location and View
Katherine P. from Lake Placid, Florida, United States
The location on the beach was fantastic. Very relaxing and beautiful. The home needs much work. Front deck is a hazard, blinds fall every time you attempt to open, air blowing beneath main bathroom door, most windows filthy, the garage is scary and all of the fees are quite steep. The property owner needs to reserve at least a week for repairs and updates. Greed has obviously taken over. Stop listening to the complaints and get it done!
Manager response Hi Katherine - Thank you for taking the time to share this information with us. I apologize for the maintenance and exterior window cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
MInor annoyances add up to week of frustration
glenda w. from blythe, GA, United States
This house is in such disrepair that, at best it is totally frustrating for someone trying to have a relaxing vacation. At worst, it is dangerous. The front porch is filthy with ripped screen and rotting wood door sill. The back bedroom windows leak, floor covered with water after a storm, wind whistling so loud that sleep was a problem. Overhead lights, several lamps, some electric outlets, blinds, doors not functioning. Saw 2 repairmen. Neither brought tools or materials to fix anything. Nothing was repaired during our visit. Totally disgusted by end of the week.
Great Location. Enjoyable Vacation
A Traveler from Center Moriches, NY, United States, (Reviewed on 01 May 2012)
I am reluctant to describe what a nice place it is, for like the Eagles sang "You call someplace paradise, kiss it good-bye".
Manager response Hi John - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Clean but Run Down
A Traveler from St Marys, GA, United States, (Reviewed on 23 Apr 2012)
The location of this beach house is wonderful. It is a very short walk to a lovely, almost deserted beach with crystal clear, clean water. Only a short drive from Palm Coast for groceries and restaurants. The house is ok. The house was clean and had everything you needed. However, the house is in need of some repairs on the back deck, doors, windows, paint on the outside, etc. The furnishings are all dated but functional. You can tell there have been recent attempts to update some things like the new hardwood floors. It was a very poor job of installation and it may have made it worse. I would not hesitate to stay here again it's just it could be so much better if it were some updated and repaired.
Manager response Hi Wanda - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
A Fun & relaxing Vacation
Ronald P. from Adams Center, NY, United States, (Reviewed on 24 Jan 2012)
We enjoyed our stay immensely. We lounged around the house inside & outside. Watched the sunset every evening, & come up every morning. The view was spectacular. A very enjoyable time all the way around !!
Manager response Hi Ronald - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
5 Star Only for Location and View
Katherine P. from Lake Placid, Florida, United States
The location on the beach was fantastic. Very relaxing and beautiful. The home needs much work. Front deck is a hazard, blinds fall every time you attempt to open, air blowing beneath main bathroom door, most windows filthy, the garage is scary and all of the fees are quite steep. The property owner needs to reserve at least a week for repairs and updates. Greed has obviously taken over. Stop listening to the complaints and get it done!
Manager response Hi Katherine - Thank you for taking the time to share this information with us. I apologize for the maintenance and exterior window cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beach delight
Ida L. from Hollywood, FL, United States, (Reviewed on 01 Jan 2012)
Loved the private beach right out our door, very relaxing. 20 minute drive to Old Town, St. Augustine where we dined 2 nights. Our guests with us had to share our shower and bath tub as theirs was rusted out-ugly. And the front wood wrap around porch had a great view but the wood painted plank floors were in very bad shape. The back porch floors (for sunsets) was in better shape. We liked our 4 night stay.
Manager response Hi Ida - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice area, great views, clean house,
Richard S. from SAFETY HARBOR, FL, United States, (Reviewed on 26 Dec 2011)
The house was very clean inside. Typical of rental homes on the beach, the exterior could use some work (peeling paint, rust stains, etc), but that did not effect our stay whatsoever. The views from the wonderful decks are outstanding front and back, the area is very private and quiet. You can not do better for a quiet stay. There is a small road and a dune between the house and beach, but this did not effect our view our enjoyment. Check-in, check-out couldn't be easier. For what it is, I would recommend this house to a friend.
Manager response Hi Richard - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Relaxing vacation house
A Traveler from Gainesville, Florida, United States, (Reviewed on 25 Aug 2011)
We really enjoyed our stay - beautiful view. We would give it 5 stars if some maintenance was done to the house such as re-painting the deck which is chipping badly, fixing the broken blinds, and updating the main bathroom (the tub is in bad condition).
Also, the AC unit is very loud when it turns on and off - loud enough to keep a light sleeper awake in the 2nd and 3rd bedroom. Manager response Hi Mary - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautiful Place
Amy M. from Cinncinati, OH, United States, (Reviewed on 18 Jul 2011)
We had a beautiful week at White Sands, the setting was private, quiet and the house was comfortable and clean. Jim, the property manager, made sure everything was perfect. If you want a quiet, peaceful, uncrowded beach..this is the perfect place.
Manager response Hi Amy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Perfect beach location.............could use a little TLC
Adam K. from Atlanta, GA, United States, (Reviewed on 13 Jun 2011)
The house was pretty, just like the pictures......inside and out. The beach was private with wonderful sand and refreshing waves in the water!!!! Three things, however should be fixed which would improve it immensely. 1. refinish the awful tub in the second bathroom; the rust spot looks like mud.
2. Replace missing blinds in master bedroom and 2nd bedroom as sun rises and there is not shade. 3. REFINISH or REPAINT the deck; it's peeling off in a terrible manner and a few boards need fixing. 4. Change out the matts in the bathroom; these minor repairs, maintenance issues would truly make this a perfect beach home. As is, I would rate it 3 1/2 out of 5 stars. Manager response Hi Adam - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The location is perfect. We had dolphins in front of the house nearly everyday.
Karrie M. from Colorado Springs, CO, United States, (Reviewed on 27 May 2011)
The house is in somewhat of a bad condition. There were numerous door handle broken, drawers broken, couldn't open windows or some patio doors and one of the pull out sofas didn't work.
Manager response Hi Karrie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Michael D.
Michael D. from Jacksonville, FL, United States, (Reviewed on 27 May 2011)
Manager response Hi Mike - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Private Beach
A Traveler from Titusville, Fl, United States, (Reviewed on 15 May 2011)
The house was perfect for our vacation of four adults and two children. Very well equipped and very clean. Enjoyed tremendously. We felt we were on a private beach. Not at all crowded, but beatiful!
Manager response Hi Donna - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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