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Sorry! The property is showing as unavailable. Please arrive and/or depart on a Saturday. You can also Call or Email Us.
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Beautiful large home missing amenities
A Traveler from New York, NY, United States, (Reviewed on 26 Mar 2012)
There was only one key for four couples so I called and was told another key would be delivered the next day. It did not arrive, so I called again and two days later it arrived. There were no lamps for reading -- only ceiling fixtures. There were no towel bars in the bathrooms. There were some cobwebs around the high fixtures. The pool was not heated and was too cold to use. Location was great, but it took quite a while to find our way around. There were no maps or neighborhood guides. There were recycling tubs, but no instruction as to what could be each bathroom we had to run the shower for 3 to 5 minutes before the water became warm -- never hot. One faucet in the half bath was broken and a towel ring in one of the bathrooms fell off when used. A beautiful structure that could be so much better with a little attention to amenities.
Manager response Hi David - Thank you for taking the time to share this information with us. I apologize for the maintenance issues and the lack of follow up. I am contacting my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our week in Neptune Palace- enjoyable.
Peter P. from Broad Run, VA, United States, (Reviewed on 05 Mar 2012)
The home is "palatial". It is like staying in a grand hotel with 25 foot ceilings. it is very safe - very courteous guard staff. The pool is very nice but unheated so we did not use it during our February stay, but the pavilion has a heated pool next to the beach and it is only a 2 minute drive and is very nice. Issues /improvements? the kitchen could be better equipped with more pots/pans. Just was adequate. the garbage disposal did not work. And a hard one- plenty of hot water(it has one of those Ranai tankless on demand water heaters) but the place is so big that it literally takes 3 to 4 minutes to get hot water to the master bed room and bed room #2pm the south side of the house.
Manager response Hi Peter - Thank you for taking the time to share this information with us. I apologize for the kitchenware issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overall - Not to bad
A Traveler from Mayfield, NY, United States, (Reviewed on 28 Feb 2012)
The location was great, and the home was a pretty good condition. We did find two dirty towels that were under sinks, and cleaning staff arrived early and was very rude as we were trying to pack up and leave. Overall, however, it was a nice place.
Manager response Hi Tina - Thank you for taking the time to share this information with us. I apologize for the dirty towels and the house keeping issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Would stay there again
A Traveler from Kanata, ON, Canada, (Reviewed on 03 Feb 2012)
House was clean, had enough dishes, utensils, towels, etc for our uses.
Pool isn't heated and a few light bulbs needed replacing. Other than that, everything was 5 star. Manager response Hi Jerome - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
pretty good vacation home
Vamsee N. from Orlando, FL, United States, (Reviewed on 07 Jan 2012)
I would like to recommed this location for anyone who are interested to do so, good house amenities are good, overall nice place we had a good time.
Manager response Hi Vamsee - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Beautiful large home missing amenities
A Traveler from New York, NY, United States, (Reviewed on 26 Mar 2012)
There was only one key for four couples so I called and was told another key would be delivered the next day. It did not arrive, so I called again and two days later it arrived. There were no lamps for reading -- only ceiling fixtures. There were no towel bars in the bathrooms. There were some cobwebs around the high fixtures. The pool was not heated and was too cold to use. Location was great, but it took quite a while to find our way around. There were no maps or neighborhood guides. There were recycling tubs, but no instruction as to what could be each bathroom we had to run the shower for 3 to 5 minutes before the water became warm -- never hot. One faucet in the half bath was broken and a towel ring in one of the bathrooms fell off when used. A beautiful structure that could be so much better with a little attention to amenities.
Manager response Hi David - Thank you for taking the time to share this information with us. I apologize for the maintenance issues and the lack of follow up. I am contacting my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our week in Neptune Palace- enjoyable.
Peter P. from Broad Run, VA, United States, (Reviewed on 05 Mar 2012)
The home is "palatial". It is like staying in a grand hotel with 25 foot ceilings. it is very safe - very courteous guard staff. The pool is very nice but unheated so we did not use it during our February stay, but the pavilion has a heated pool next to the beach and it is only a 2 minute drive and is very nice. Issues /improvements? the kitchen could be better equipped with more pots/pans. Just was adequate. the garbage disposal did not work. And a hard one- plenty of hot water(it has one of those Ranai tankless on demand water heaters) but the place is so big that it literally takes 3 to 4 minutes to get hot water to the master bed room and bed room #2pm the south side of the house.
Manager response Hi Peter - Thank you for taking the time to share this information with us. I apologize for the kitchenware issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overall - Not to bad
A Traveler from Mayfield, NY, United States, (Reviewed on 28 Feb 2012)
The location was great, and the home was a pretty good condition. We did find two dirty towels that were under sinks, and cleaning staff arrived early and was very rude as we were trying to pack up and leave. Overall, however, it was a nice place.
Manager response Hi Tina - Thank you for taking the time to share this information with us. I apologize for the dirty towels and the house keeping issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Would stay there again
A Traveler from Kanata, ON, Canada, (Reviewed on 03 Feb 2012)
House was clean, had enough dishes, utensils, towels, etc for our uses.
Pool isn't heated and a few light bulbs needed replacing. Other than that, everything was 5 star. Manager response Hi Jerome - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
pretty good vacation home
Vamsee N. from Orlando, FL, United States, (Reviewed on 07 Jan 2012)
I would like to recommed this location for anyone who are interested to do so, good house amenities are good, overall nice place we had a good time.
Manager response Hi Vamsee - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overall we had a lovely time staying in this property.
A Traveler from Altamonte Springs, FL, United States, (Reviewed on 14 Dec 2011)
The kitchen was described as "gourmet" and it was a nice size but we found it quit lacking. Needed to purchase some baking utensils and pans. One member joining us mid-week brought a mixer and knives from home.
Also, note that the pool is not heated. Manager response Hi Linda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the kitchenware issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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