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Lou Martin Comments re: Atlantic Lookout
Lou M. from Aylmer, ON, United States, (Reviewed on 27 Mar 2012)
View was spectacular however the property condition was below our expectation.
We had problems with the garbage disposal unit, loose deck boards and railings, master shower was inoperable, no dresser in master for long term tenants, web site picture showed different furniture, no TV in main living space (upstairs), very limited TV reception upstairs bedrooms. Staff were pleasant but were limited in what they could fix for us. Some of the things were fixed (garbage disposal, loose boards and railings). The property is "run down" and shows a lack of maintenance. A maintenance checklist, had one been used, would have fixed most of these issues. It would appear that the only preparation that was done was to clean. We would recommend but we would advise to set your expectations low. The view is what makes the property rentable. Manager response Hi Lou - Thank you for taking the time to share this information with us. I apologize for the furniture issues and maintenance issues. I am glad we were able to fix many of the maintenance issues. I have already contacted my property manager to discuss with the property owner on the furniture. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very nice vacation house
A Traveler from Asheboro, NC, United States, (Reviewed on 28 Jul 2011)
Some boards on floor of screened porch need to be replaced. Otherwise very nice.
Manager response Hi Pam - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice View, Nice Folks, House needs work.
A Traveler from Talmo, GA, United States
The house is not in the great shape it appears online. However, it's o.k. Upon our arrival at 3:00 p.m. (check in time), the house had not been cleaned. When housekeepers did arrive, they did a very fast job. The house was not very clean. They even put misfitted sheets on the beds. The porch needs maintenance. Garbage pick up is on Mondays. Needs to be at least twice a week. We did enjoy our stay. It is very close to the beach.
Manager response Hi Kathy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Valley Grande, Alabama, United States
The house was in a great location and our family had a great time. However the exterior wood (steps etc) is in terrible condition and needs to be replaced.The water pressure in the upstairs shower is terrible and a third bathroom would really be nice on the beach. For those of us who are a little more mature the walk in the sand over the dune is tough. It would be great if the walkway extended further.
Manager response Hi Elizabeth - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Beach House
A Traveler from Jacksonville, FL, United States, (Reviewed on 02 May 2011)
Positives: Location, Views, Layout, Outdoor Shower, interior condition
Negatives: Master Shower virtually inoperable, condition of decking and stairs very poor if not dangerous in some areas, no dune walkover (anyone with limited availability will not be able to make it over dune). I called ahead to ask about decking and shower repairs and received no return call. We enjoyed and would like to return, but feel the price would need to come down by at least 25%. Manager response Hi Joe - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues and the lack of follow up. That is not up to standards. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Lou Martin Comments re: Atlantic Lookout
Lou M. from Aylmer, ON, United States, (Reviewed on 27 Mar 2012)
View was spectacular however the property condition was below our expectation.
We had problems with the garbage disposal unit, loose deck boards and railings, master shower was inoperable, no dresser in master for long term tenants, web site picture showed different furniture, no TV in main living space (upstairs), very limited TV reception upstairs bedrooms. Staff were pleasant but were limited in what they could fix for us. Some of the things were fixed (garbage disposal, loose boards and railings). The property is "run down" and shows a lack of maintenance. A maintenance checklist, had one been used, would have fixed most of these issues. It would appear that the only preparation that was done was to clean. We would recommend but we would advise to set your expectations low. The view is what makes the property rentable. Manager response Hi Lou - Thank you for taking the time to share this information with us. I apologize for the furniture issues and maintenance issues. I am glad we were able to fix many of the maintenance issues. I have already contacted my property manager to discuss with the property owner on the furniture. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very nice vacation house
A Traveler from Asheboro, NC, United States, (Reviewed on 28 Jul 2011)
Some boards on floor of screened porch need to be replaced. Otherwise very nice.
Manager response Hi Pam - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice View, Nice Folks, House needs work.
A Traveler from Talmo, GA, United States
The house is not in the great shape it appears online. However, it's o.k. Upon our arrival at 3:00 p.m. (check in time), the house had not been cleaned. When housekeepers did arrive, they did a very fast job. The house was not very clean. They even put misfitted sheets on the beds. The porch needs maintenance. Garbage pick up is on Mondays. Needs to be at least twice a week. We did enjoy our stay. It is very close to the beach.
Manager response Hi Kathy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Valley Grande, Alabama, United States
The house was in a great location and our family had a great time. However the exterior wood (steps etc) is in terrible condition and needs to be replaced.The water pressure in the upstairs shower is terrible and a third bathroom would really be nice on the beach. For those of us who are a little more mature the walk in the sand over the dune is tough. It would be great if the walkway extended further.
Manager response Hi Elizabeth - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Beach House
A Traveler from Jacksonville, FL, United States, (Reviewed on 02 May 2011)
Positives: Location, Views, Layout, Outdoor Shower, interior condition
Negatives: Master Shower virtually inoperable, condition of decking and stairs very poor if not dangerous in some areas, no dune walkover (anyone with limited availability will not be able to make it over dune). I called ahead to ask about decking and shower repairs and received no return call. We enjoyed and would like to return, but feel the price would need to come down by at least 25%. Manager response Hi Joe - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues and the lack of follow up. That is not up to standards. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Escape From the Snowy North
John W. from Northville, MI, United States, (Reviewed on 11 Apr 2011)
We enjoyed our month on Crescent Beach. The combination of views, beach and things to do in St Augustine was wonderful. The house was not cleaned to our satisfaction on arrival, but with a phone call someone arrived prompted to put it all right. The screened porch floor and steps to the beach need some repair as the wood is deteriorating and the master shower needs some work. We will be returning to Crescent Beach for 6 weeks next year, but probably in a different house.
Manager response Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the cleaning issues. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by John W.
John W. from Northville, MI, United States, (Reviewed on 09 Jan 2011)
Manager response Hi John - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Atlantic overlook gives you the view you expect but still takes away your breath.
Chelsea A. from Hendersonville, TN, United States, (Reviewed on 03 Dec 2010)
Manager response Hi Chelsea - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904.385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by David P.
David P. from Bradenton, FL, United States, (Reviewed on 30 Oct 2010)
Manager response Hi David - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Darla E.
Darla E. from Smithville, Mo, United States, (Reviewed on 19 Aug 2010)
Manager response Hi Darla - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
The views from this house were breathtaking! Great convience to area attractions with the feeling of seclusion too. Thoroughly enjoyed our stay.
Kathy K. from Zanesbille, Ohio, United States, (Reviewed on 06 Jul 2010)
I have vacationed in St. Augustine several times now. Vacation Rental Pros has been my favorite company to work with thus far. Very accomadating. Will be using their services for my next getaway. Thank you!
Manager response Hi Kathy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 246 8181
Nice Stay with great weather
Mary P. from Rome, GA, United States, (Reviewed on 17 May 2010)
We arrived and everything was great except a sulphur smell when we opened the door. We contacted the maintenance and housekeeping dept and they responded promptly to the problem (filters needed changing). To our delight the problem was quickly resolved and the rest of our stay was enjoyable. Thanks for a nice vacation.
Manager response Hi Mary - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo,
Fabulous Screened Porch
Carmen C. from Castle Rock, CO, United States, (Reviewed on 22 Mar 2010)
Every morning I spent hours staring at the marvelous view of the ocean and peaceful surroundings. We loved that there were bikes on the property and rode them on the sandy beach. The proximity to St. Augustine was fabulous.
The only part of the home not thoroughly enjoyed was the low pressure of water from the shower heads and they seemed to not function properly. All else was wonderful. Manager response Hi Carmen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. We will look into the water pressure issue. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
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