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Quail Hollow, Nice Area, Problems with On-going Maintenance
A Traveler from Milford, OH, United States
This condo at Quail Hollow is located on one of the prettiest beaches in the United States. It is approx 10 miles south of St. Augustine, which allows easy access to that city. The condo is spacious, with two full bedrooms, two full baths, living room, dining room area, & fully-equipped kitchen. All of the equipment in the kitchen worked well & we especially appreciated the washer & dryer in the unit.
However, there were many problems attributable to lack of maintenance. Rather than go into detail, I will say that reporting those issues to Vacation Rental Pros got them resolved quite quickly. A note to all readers: if there is a problem, report it. They will do their best to fix the problem quickly. I want to make special note of two major (to us) problems though. This unit was advertised as having Wireless Internet Access, but it did not. Apparently, the entire facility had wireless access until January when it was shut off. The unit now has wireless internet access, but only because we pushed for it. The other problem was much more serious. There was mold in the ceiling of the guest bathroom, caused by leaking water pipes. This was addressed while we were there – the pipes, dry wall, & popcorn ceiling were all replaced. Three days of living in a construction zone is not ideal, but the problem is now fixed. Vacation Rental Pros still has issues with the gate codes. The gate code and beach gate code in the general emails we got did not work. Check into the condo office when you arrive, to pick-up your parking pass & to double-check all access codes. Now that most of the issues are resolved, I would recommend this unit to couples or families with 1 or 2 children. It’s not directly on the beach & it’s close to the A1A Highway & the exit gate, so you get a lot of traffic noise, especially in the living room. But if you spend most of your time on the beach or sightseeing & not in the condo, it works. Manager response Hi Paul and Sandra - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Quail Hollow Stay
A Traveler from Silver Spring, MD, United States
The rental experience was satisfactory. There were mix-ups with the access codes to operate the access gates. My overall impressions were influenced by the general upkeep of the rental unit. With minimal costs involved the place could be improved by replacing or cleaning the area rugs. All were filthy. The faucet and controls for the shower/tub were encrusted with calcium deposits and the caulking was black in spots.. There was a dripping faucet that contributed to the condition. The entryway to the unit needs cleaning. The unit was a lower one and the party above worked at moving furniture and walking around sounded like someone beating on a drum. Luckily it was not occupied for my entire stay.
Manager response Hi Aaron - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Poor Customer Service
A Traveler from Jacksonville, Florida, United States, (Reviewed on 26 Sep 2011)
There is a gate code on the dock leading back from the beach. We were not given this code. I called the office on Sunday 9/18 to get the code. It was after hours and I left a message to have someone call me back with the code. No one ever called me back. I had to call again to get this info.
Manager response Hi Leigh - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the lock code issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Good Place
Glenn B. from Cleveland, TX, United States, (Reviewed on 08 Jun 2011)
Bring your clothes, your not going to need much more that that. The place is well set up. It is about a minute walk to the beach.
Manager response Hi Glenn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place with maintenance issues
Franklin E. from Blairsville, PN, United States, (Reviewed on 24 May 2011)
1)Beautiful locale and condo 2)No local phone connection to reach our relatives since we had an ill relative locally 3)blacktop outside condo rubbed off on your shoes and feet and constantly made the white tile floors dirty, which made me clean the whole week 4)Couldn't figure out the whole tv/vcr/dvd system 5)Was confused who was in what office what days of the week to help with the issues (on property or off).
Manager response Hi Franklin - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Quail Hollow, Nice Area, Problems with On-going Maintenance
A Traveler from Milford, OH, United States
This condo at Quail Hollow is located on one of the prettiest beaches in the United States. It is approx 10 miles south of St. Augustine, which allows easy access to that city. The condo is spacious, with two full bedrooms, two full baths, living room, dining room area, & fully-equipped kitchen. All of the equipment in the kitchen worked well & we especially appreciated the washer & dryer in the unit.
However, there were many problems attributable to lack of maintenance. Rather than go into detail, I will say that reporting those issues to Vacation Rental Pros got them resolved quite quickly. A note to all readers: if there is a problem, report it. They will do their best to fix the problem quickly. I want to make special note of two major (to us) problems though. This unit was advertised as having Wireless Internet Access, but it did not. Apparently, the entire facility had wireless access until January when it was shut off. The unit now has wireless internet access, but only because we pushed for it. The other problem was much more serious. There was mold in the ceiling of the guest bathroom, caused by leaking water pipes. This was addressed while we were there – the pipes, dry wall, & popcorn ceiling were all replaced. Three days of living in a construction zone is not ideal, but the problem is now fixed. Vacation Rental Pros still has issues with the gate codes. The gate code and beach gate code in the general emails we got did not work. Check into the condo office when you arrive, to pick-up your parking pass & to double-check all access codes. Now that most of the issues are resolved, I would recommend this unit to couples or families with 1 or 2 children. It’s not directly on the beach & it’s close to the A1A Highway & the exit gate, so you get a lot of traffic noise, especially in the living room. But if you spend most of your time on the beach or sightseeing & not in the condo, it works. Manager response Hi Paul and Sandra - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Quail Hollow Stay
A Traveler from Silver Spring, MD, United States
The rental experience was satisfactory. There were mix-ups with the access codes to operate the access gates. My overall impressions were influenced by the general upkeep of the rental unit. With minimal costs involved the place could be improved by replacing or cleaning the area rugs. All were filthy. The faucet and controls for the shower/tub were encrusted with calcium deposits and the caulking was black in spots.. There was a dripping faucet that contributed to the condition. The entryway to the unit needs cleaning. The unit was a lower one and the party above worked at moving furniture and walking around sounded like someone beating on a drum. Luckily it was not occupied for my entire stay.
Manager response Hi Aaron - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Poor Customer Service
A Traveler from Jacksonville, Florida, United States, (Reviewed on 26 Sep 2011)
There is a gate code on the dock leading back from the beach. We were not given this code. I called the office on Sunday 9/18 to get the code. It was after hours and I left a message to have someone call me back with the code. No one ever called me back. I had to call again to get this info.
Manager response Hi Leigh - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the lock code issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Good Place
Glenn B. from Cleveland, TX, United States, (Reviewed on 08 Jun 2011)
Bring your clothes, your not going to need much more that that. The place is well set up. It is about a minute walk to the beach.
Manager response Hi Glenn - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place with maintenance issues
Franklin E. from Blairsville, PN, United States, (Reviewed on 24 May 2011)
1)Beautiful locale and condo 2)No local phone connection to reach our relatives since we had an ill relative locally 3)blacktop outside condo rubbed off on your shoes and feet and constantly made the white tile floors dirty, which made me clean the whole week 4)Couldn't figure out the whole tv/vcr/dvd system 5)Was confused who was in what office what days of the week to help with the issues (on property or off).
Manager response Hi Franklin - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great Stay!
A Traveler from Northport, New York, United States, (Reviewed on 05 May 2011)
Clean,comfy and cozy....only wish our stay was longer!
Manager response Hi Kathleen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Traveler
A Traveler from Louisville, KY, United States, (Reviewed on 25 Apr 2011)
Manager response Hi Anthony - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Patricia C.
Patricia C. from Baltimore, MD, United States, (Reviewed on 02 Apr 2011)
the condo needs ice trays!!
Manager response Hi Patricia - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the missing ice trays. I have asked the property manager to get these replaced. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Last Minute Save
Bruce H. from Lyman, ME, United States, (Reviewed on 28 Mar 2011)
After checking into the hotel we were to stay in for our Bike week adventure, and finding excessive mold growth we went on line and found this Condo, what a save and score Thank-you
Manager response Hi Bruce - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I am sorry your first hotel with another company was not up to standards. I am glad you enjoy our Quail Hollow condo. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Totally enjoyed the stay with just a few maintenance things...
Lori H. from Richland, Washington, United States, (Reviewed on 11 Mar 2011)
Had a wonderful time staying in this condo; it was visually exactly as presented on VacationRentalPro's website, like walking into the pictures! Very clean and neat and the location is great, especially for beach access.
A few comments about the condo's maintenance, though, as the tub faucet in the second bathroom did not work properly, the drain looked dirty, and the light bulbs in both bathrooms and in fact throughout the house were like SUPER bright, too bright. Also, the unit is advertised as having LCD flatscreen TV's and they are NOT, they are the old bulky type, and there was no DVD player in the living area as posted. Nothing worked correctly on the electronics side of things. Also, the poor refrigerator door swings open all the way and hit the wall if you weren't watching it... needs some kind of bumper guard on the wall, or the door fixed correctly. Otherwise, given these few little issues, the condo is cute and was perfect for the 10 days we were there! Manager response Hi Lori - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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