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Sea Matanza 5
Jeannette G. from Marblehead, MA, United States, (Reviewed on 11 May 2012)
I loved the location, the beach was private and very beautiful. The condo units provided privacy from each other. The pool area was poorly managed and the pool was in need of repair.
Our unit was in need of extensive cleaning when we arrived and took me three days to bring it to my comfort zone. The unit would benefit from some appliance upgrades. The furniture was adequate and clean. I found your rental agency responsive to our calls regarding repairs. Even knowing the problems I would probably rent it again because of the location
Very happy with the property's location
Barbara C. from Caledon, Ontario, Canada, (Reviewed on 05 Apr 2012)
Very satisfied with the property management and wery satisfied with my stay
at this location. Manager response Hi Barbara - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Filthy Carpeting
A Traveler from Spring Lake, MI, United States, (Reviewed on 04 Mar 2012)
The views and privacy were beautiful, the carpeting was not. The carpeting was filthy dirty. The reservation process was good. Kevin was very helpful. Once I was hooked, I feel like things went downhill. The cabinet door in the kitchen was falling off and I keep returning to this...the carpeting was stained and dirty!
Manager response Hi Paula - Thank you for taking the time to share this information with us. I apologize for the maintenance and carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Sea Matanzas 5
Ray H. from Brackley, Northants, United Kingdom, (Reviewed on 02 Jan 2012)
Had we not visited Crescent beach in the past we would have had some problems finding the property. The instructions for getting there were inaccurate. So were the directions for local shops. The condo could not be better positioned. Right on the beach with fantastic views from all decks. The proximity of Matanzas inlet is a great bonus. Clearly it is a feeding ground for fish which collect there in large numbers and attracts many seabirds. we sat and watched pelicans and ospreys (and all sorts of gulls) diving for lunch and supper. The condo itself needs some tlc. Neither of the bedroom doors fitted properly and there were minor problems with ther window blinds, the washing machine made enough noise to wake the dead, during heavy rain water leaked in through the living room ceiling. Fortunately, the property manager (Arcadio) was excellent, his response was instant, his approach helpful, positive and good-humoured throughout our stay. Updated or not, we will be back to Sea Matanzas 5.
Manager response Hi Ray - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our 10th anniversary
Tina M. from Lebanon, Tennessee, United States, (Reviewed on 02 Sep 2011)
we had a good time at Sea Matanzas, the condo was nice. It did need a little upgrading but what home doesn't. I did have a problem with the spiders however. Outside in the parking lot you had to watch very carefully to make sure that you did not run into
their webs. For someone who is very scared of spiders, regardless of size, it was a bit overwhelming to have so many very large spiders everywhere. Manager response Hi Tina - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance and the insects outside the condo. I have already contacted my property manager to get the items inside fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Sea Matanza 5
Jeannette G. from Marblehead, MA, United States, (Reviewed on 11 May 2012)
I loved the location, the beach was private and very beautiful. The condo units provided privacy from each other. The pool area was poorly managed and the pool was in need of repair.
Our unit was in need of extensive cleaning when we arrived and took me three days to bring it to my comfort zone. The unit would benefit from some appliance upgrades. The furniture was adequate and clean. I found your rental agency responsive to our calls regarding repairs. Even knowing the problems I would probably rent it again because of the location
Very happy with the property's location
Barbara C. from Caledon, Ontario, Canada, (Reviewed on 05 Apr 2012)
Very satisfied with the property management and wery satisfied with my stay
at this location. Manager response Hi Barbara - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Filthy Carpeting
A Traveler from Spring Lake, MI, United States, (Reviewed on 04 Mar 2012)
The views and privacy were beautiful, the carpeting was not. The carpeting was filthy dirty. The reservation process was good. Kevin was very helpful. Once I was hooked, I feel like things went downhill. The cabinet door in the kitchen was falling off and I keep returning to this...the carpeting was stained and dirty!
Manager response Hi Paula - Thank you for taking the time to share this information with us. I apologize for the maintenance and carpet cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Sea Matanzas 5
Ray H. from Brackley, Northants, United Kingdom, (Reviewed on 02 Jan 2012)
Had we not visited Crescent beach in the past we would have had some problems finding the property. The instructions for getting there were inaccurate. So were the directions for local shops. The condo could not be better positioned. Right on the beach with fantastic views from all decks. The proximity of Matanzas inlet is a great bonus. Clearly it is a feeding ground for fish which collect there in large numbers and attracts many seabirds. we sat and watched pelicans and ospreys (and all sorts of gulls) diving for lunch and supper. The condo itself needs some tlc. Neither of the bedroom doors fitted properly and there were minor problems with ther window blinds, the washing machine made enough noise to wake the dead, during heavy rain water leaked in through the living room ceiling. Fortunately, the property manager (Arcadio) was excellent, his response was instant, his approach helpful, positive and good-humoured throughout our stay. Updated or not, we will be back to Sea Matanzas 5.
Manager response Hi Ray - Thank you for taking the time to share this information with us. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our 10th anniversary
Tina M. from Lebanon, Tennessee, United States, (Reviewed on 02 Sep 2011)
we had a good time at Sea Matanzas, the condo was nice. It did need a little upgrading but what home doesn't. I did have a problem with the spiders however. Outside in the parking lot you had to watch very carefully to make sure that you did not run into
their webs. For someone who is very scared of spiders, regardless of size, it was a bit overwhelming to have so many very large spiders everywhere. Manager response Hi Tina - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance and the insects outside the condo. I have already contacted my property manager to get the items inside fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
I t would have been perfect if not for all the spiders,we never
Linda H. from Canton, OH, United States
used the pool at all they were even on my car.I loved the condo but cant deal with so many spiders, you should try to get rid of them it was very uncomfortable. thank you Linda Huey
Manager response Hi Linda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the insect issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Vacation
Karen & Kenneth L. from Lenoir, North Carolina, United States
Manager response Hi Karen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You only scored this a 3. I will email you to get more feedback. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Best view ever!
Sandra R. from Jacksonville, FL, United States, (Reviewed on 26 Jul 2011)
This condo is showing its age a little bit, but nothing major. If you want to stay at a comfortable place and have the best ocean view and access, this is for you. You will especially enjoy your stay if you surf fish. My family had a great time.
Manager response Hi Sandra - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. We do have properties closer to the beach, but they are more money. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Richard J.
Richard J. from Middleburg, Florida, United States, (Reviewed on 23 Jun 2011)
We had a great week. The beach was so relaxing, the shells, sand dollars and star fish in the rocks were amazing. The appliances need upgrading the master bath shower curtain needs to be reinstalled so that it doesn't leak and the pool needs to be maintained better. All things considered it was well worth the money. I will definitely consider returning next summer.
Manager response Hi Richard - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great location, condo could have been better
A Traveler from Fishers, IN, United States, (Reviewed on 23 May 2011)
If you are looking for a completely private and quiet beach, this is the place for you. Also a great beach for those with young children. Unfortunately, the condo wasn't in the best condition. Nothing too bad, but a lot of little problems that added up. We will definitely be back to Crescent beach, but will find another condo.
Manager response Hi Lindie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Outstanding Location!
Melissa H. from Alexandria Bay, New York, United States, (Reviewed on 26 Apr 2011)
If you are looking for a high-end, newly renovated condo, this unit is not for you. However, If you wish to stay DIRECTLY on one of the most beautiful beaches in the state of Florida, then be sure to rent Sea Matanzas 5! The view from the deck can not be beaten and it is the perfect spot to watch the sun come up each morning. The unit is outdated and the appliances need replacing, there were workers there all week replacing the boards on the front of the deck and fixing other maintenance issues so its clear the owners are working on this. We were a bit disappointed to have them working on the unit the week we were there, my suggestion would be to do all maintenance during a week that the unit is not rented or at least notify the guests prior so they can make other arrangements. Other than that, the unit was great. It was clean and there is a fantastic restaurant right across the street with live music Tue, Wed, and Thursday. This was the perfect spot to have a drink and watch the sunset. Sea Matanzas is also steps away from a little convenience store and gas station that has fresh hot coffee at 6 am. We had a wonderful week and enjoyed our vacation.
Manager response Hi Melissa - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance work and will email you a discount. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Great location, property needs improvement
William L. from Blowing Rock, NC, United States, (Reviewed on 01 Apr 2011)
Crescent Beach is marvelous and the location of this condo was spectacular. Beach is large and never crowded.
The property outside was equally marvelous. Wonderful deck and access to the beach. Inside the property needs help. Most everything is outdated in the kitchen. Plates, bowls, cups marginally adequate. Definitely not enough coffee cups. Beds very hard in room with twin beds. No hairdryer upon arrival. Phone did not work. Vacation Pros took care of both of these issues right away. Would be nice to have area info (restaurants, places to see, etc.) Hallway up to condo entrance had not been cleaned recently. Otherwise condo was clean. Manager response Hi William - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the kitchenware issues and maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Unbeatable Location
Charlie S. from Murfreesboro, TN, United States, (Reviewed on 08 Mar 2011)
We thoroughly enjoyed our visit at Sea Matanzas #5. It is a tri-level condo with direct beach access to a beautiful inlet beach. This is not the same boring stretch of endless beach you find in most areas, it has the perfect combination of rock, powder beach, and sea life. People from way down the beach would walk up to our end just to enjoy the natural rock formations and star fish. It is also a popular fishing area. The views of the ocean were breath taking. We took strolls on the beach every day, went shelling, built sand castles, and got plenty of Vitamin D!! The unit was immaculately clean and it was nicely furnished. There were large flat screen TV's upstairs and in the master bedroom with too many channels to count. You can open the sliding glass door in the living room both directions to get a full ocean breeze in the house along with the sound of the ocean. This unit get's it's own covered parking which was very handy for parking our bike trailer. There is also a screened in porch downstairs for sitting or stowing beach gear. The home is near some great beach and bike trails. This unit does need some work. In general the unit is older and is showing it's age. Foggy windows in the guest bedroom. Old dishwasher with broken detergent holder in the door. Many of the power outlets didn't work. The toilet seats were worn and appeared to have been puddied at some point. Some of these items are cheap handy-man fixes and should be done immediately. Other downers were... The internet didn't work (it seemed as if the bill hadn't been paid - but on second look at the unit description i do not believe internet is included). The twin beds were hard and no one wanted to sleep on them. The master bath shower/tub leaks along the front of the tub (the tub tilts slightly and the water flows freely down the backsplash, along the tub ridge - and onto the floor). Good with the bad - we would DEFINITELY stay here again. The unit was very clean, and in spite of it's age there were
Manager response Hi Charles - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Unsurpassed Ocean Views
Nancy P. from Nepean, Ontario, Canada, (Reviewed on 28 Feb 2011)
We had a wonderful vacation in the unit. The unit is large and tastefully decorated with new furniture, especially in the living and dining areas. Decks have nice furntiure, sunshine or shade as desired, and offer fines views of the ocean and the gorgeous beach.
We were disappointed in the dishes (only 2 mismatched wineglasses and 3 mismatched mugs for a unit advertised for 6 people). The living room screen needs repair as it falls off. The washing machine is noisy and the dryer vent will not stay on which left us concerned re their use though we did use them on departure as directed. Please feel free to eliminate these comments from the posted review as they are intended for your use only. Manager response Hi Nancy - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. I have already contracted my property manager to get these fixed. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
The Sea Matanzas 5 unit that we enjoyed for 6 days was perfect! Pure oceanfront, patios in every room, very well appointed from every appliance down to beach chairs and boogie boards. You will NOT be disappointed!
Liz P. from Jacksonville, FL, United States, (Reviewed on 15 Feb 2011)
I appreciated the multiple methods of communication from email confirmations, instructions, phone messages to my house and to my cell phone regarding arrival and departure instructions. Our experience with Vacation Rental Pros could not have been better. A special thank you to Penny the property manager who was available after hours for my questions. Thank you for an excellent stay!
Manager response Hi Liz - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Unit 5 Sea Matanzas St. Augustine January 2011
A Traveler from Lebanon, PA, United States, (Reviewed on 05 Feb 2011)
IT WAS FANTASTIC, ABSOLUTELY LOVELY AND AMAZING WITH THE BEACH RIGHT THERE - WONDERFUL, WONDERFUL, WONDERFUL! Thank you!
Manager response Hi Sue - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Jason P.
Jason P. from Gainsville, FL, United States, (Reviewed on 19 Jan 2011)
The only issues we had were that the cable was not completely clear and the internet did not work until Saturday (I believe the bill had not been paid) - otherwise it was fine.
Manager response Hi Jason - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I am glad you did not have any issues!!! You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
A perfect and much needed get away
Richard D. from Roswell, GA, United States, (Reviewed on 28 Dec 2010)
We were very surprised at the beautiful location and view of this condo, and were very pleased with the whole experience. We'll definitely do this one again, soon.
Manager response Hi Richard - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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