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Sorry! The property is showing as unavailable. Please arrive and/or depart on a Saturday. You can also Call or Email Us.
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Overall - Great, but a few Minus Points
Carmen B. from Cape Coral, FL, United States, (Reviewed on 13 May 2012)
Generally speaking the condo was great, and we really enjoyed our stay there. However, upon our arrival on Sat. afternoon we discovered that
a. the screens on ALL windows and the slider to the patio were bent out of shape. b. the outdoor grill was filthy dirty (had never been cleaned in the longest time). c. all windows and the sliders to the patio had not been cleaned in ages. An immediate call to Vacation Pros brought immediate results. On the same day the grill and windows were cleaned to our satisfaction. The screens remained the way they were during our entire stay. Obviously V. P. couldn't get an OK from the owner to replace them. Too bad! That would have made the condo perfect. We love to sleep with the windows open. That wasn't possible (damaged screens = bugs get in). In addition, the A/C unit was so loud and noisy that it took a long time to get used to. Are we too picky? You might say so, but really, for the price we paid for this condo we expected everything to be perfect. You would too! Manager response Hi Carmen - Thank you for taking the time to share this information with us. I apologize for the initial cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
nice unit well kept quiet
Kevin D. from Whiting, NJ, United States, (Reviewed on 12 Mar 2012)
Overall it was fine. Our only complaint was that aside from the one recliner in the living room, the other chair and the sofa were less then comfortable. The rental instructions on the key pickup need to be revised. We stopped at the rental office and found no key in the kiosk. Fortunately someone was still at the office. Had they not been there we would not have known it was in the lock box at the unit.I even called from the road to tell them we would be quite late and make sure that the key would be at the office. Minor point but after driving 11 hours guest don't need any surprises.
Manager response Hi Kevin - Thank you for taking the time to share this information with us. I apologize for the issues with the lock box. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very clean, exactly as portrayed online
Daniel F. from Waynesville, NC, United States, (Reviewed on 05 Mar 2012)
Rental was very clean and bright. Doors and windows were a little creepy and hard to operate, especially front door lock. Needs hooks for coats by front door. Video player ate one of our tapes. AC was not working but when called, management came right away and the young man was very professional. Fixed it right away. Did not care for the maintenance area located right next door, lots of smoking and gentlemen going in and out, golf carts coming and going out front. But, overall, a very nice unit. Roomy, clean, and mostly quiet.Just needs a little sprucing up on windows, sliding and front doors. When we saw the front door we cringed a bit, but were pleasantly surprised and relieved when we saw how nice and neat the inside of the unit was. I would recommend this to a friend.
Manager response Hi Daniel - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Overall - Great, but a few Minus Points
Carmen B. from Cape Coral, FL, United States, (Reviewed on 13 May 2012)
Generally speaking the condo was great, and we really enjoyed our stay there. However, upon our arrival on Sat. afternoon we discovered that
a. the screens on ALL windows and the slider to the patio were bent out of shape. b. the outdoor grill was filthy dirty (had never been cleaned in the longest time). c. all windows and the sliders to the patio had not been cleaned in ages. An immediate call to Vacation Pros brought immediate results. On the same day the grill and windows were cleaned to our satisfaction. The screens remained the way they were during our entire stay. Obviously V. P. couldn't get an OK from the owner to replace them. Too bad! That would have made the condo perfect. We love to sleep with the windows open. That wasn't possible (damaged screens = bugs get in). In addition, the A/C unit was so loud and noisy that it took a long time to get used to. Are we too picky? You might say so, but really, for the price we paid for this condo we expected everything to be perfect. You would too! Manager response Hi Carmen - Thank you for taking the time to share this information with us. I apologize for the initial cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
nice unit well kept quiet
Kevin D. from Whiting, NJ, United States, (Reviewed on 12 Mar 2012)
Overall it was fine. Our only complaint was that aside from the one recliner in the living room, the other chair and the sofa were less then comfortable. The rental instructions on the key pickup need to be revised. We stopped at the rental office and found no key in the kiosk. Fortunately someone was still at the office. Had they not been there we would not have known it was in the lock box at the unit.I even called from the road to tell them we would be quite late and make sure that the key would be at the office. Minor point but after driving 11 hours guest don't need any surprises.
Manager response Hi Kevin - Thank you for taking the time to share this information with us. I apologize for the issues with the lock box. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Very clean, exactly as portrayed online
Daniel F. from Waynesville, NC, United States, (Reviewed on 05 Mar 2012)
Rental was very clean and bright. Doors and windows were a little creepy and hard to operate, especially front door lock. Needs hooks for coats by front door. Video player ate one of our tapes. AC was not working but when called, management came right away and the young man was very professional. Fixed it right away. Did not care for the maintenance area located right next door, lots of smoking and gentlemen going in and out, golf carts coming and going out front. But, overall, a very nice unit. Roomy, clean, and mostly quiet.Just needs a little sprucing up on windows, sliding and front doors. When we saw the front door we cringed a bit, but were pleasantly surprised and relieved when we saw how nice and neat the inside of the unit was. I would recommend this to a friend.
Manager response Hi Daniel - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
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