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Condo Problems that Need to be Addressed
Bill L. from Grand Rapids, MI, United States, (Reviewed on 14 Apr 2012)
The property was very spacious and in a good location. However, we encountered several problems with the property some of which were addressed during our stay. 1. The patio/porch area had not been cleaned for some time and there are holes in the screens and the porch furniture is rusty. The area needs to be power washed. 2. The carpets had several large stains when we arrived. Mike from your office came over and removed the stains. The carpets need a complete cleaning. 3. One of the dining room chairs broke during normal use. This was reported to your office. 4. The lighting in the living room and 2 of the bedrooms was not adequate when we arrived. Daniel from your office brought in 2 new floor lamps and changed the bulbs in a few lamps. 5. The door bell doesn't work. 6. The lights under the kitchen cupboard (over the coffeepot & toaster) are burned out. 6. The thermostat seems to work erratically and should be checked. Despite the above problems, we did enjoy our stay and have already made arrangements to rent this condo in 2013. We hope that the above problems will have been addressed long before we arrive next March. The property did not seem up to the high standards of Vacation Rental Pros that we have experienced in the past.
Manager response Hi Bill - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. This is not up to standards at all. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Relaxing Trip
Richard P. from Hampshire, Illinois, United States, (Reviewed on 26 Mar 2012)
The family above us were very loud, lots of stopping feet :-)
I wish I had an extra 100 or 200k as I would be interested in purchasing one of these of retirement. Manager response Hi Richard - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Daytona 500 Trip
A Traveler from Eliizabeth, CO, United States, (Reviewed on 18 Mar 2012)
Our rental unit was perfect for all 6 of us. The bedrooms, with their own baths was a major plus. We enjoyed it very much and are grateful for the help in finding such a perfect place.
Manager response Hi Gloria - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place to stay, had to drive quite a ways to see things
Jean N. from Webster, IA, United States, (Reviewed on 18 Feb 2012)
Place wasn't spotless but very nice and great for our family get together
Manager response Hi Jean - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our second stay at the Tidelands
A Traveler from Miller Place, New York, United States, (Reviewed on 11 Feb 2012)
Overall the stay was very nice! The weather was perfect and the pool facilities were clean and very relaxing. We felt very safe there (gated community) and everyone we came in contact with was very nice and friendly. We loved walking the path along the Intracoastal and sitting on the lanai and watching the boats go by.
There were a few concerns there that could be addressed. We have rented many condo's over the past 5 years, all perfect. However, the king size bed in the master basically had a "hole" in the middle of it and made 2 people sleeping in it together nearly impossible. The queen bed in the second bedroom made a lot of noise when turning in it and was also not too comfy. The shower in the middle bedroom had very poor drainage. Also the doorbell doesn't work. We had a few guests stop by and they had to call our cell phone. Lastly, the gate code changed while we were there. I had to call VRPro's and email them several times before I got the new code. They gave me one code on the phone, a different one via email, and neither worked. Luckily we ran into a nice maintenance man who called and got us the new code. (we have never experienced problems like this before) Again, overall the place was nice and spacious,and we had a nice time. Just those few things that need to be addressed. Manager response Hi Donna - Thank you for taking the time to share this information with us. I apologize that the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Condo Problems that Need to be Addressed
Bill L. from Grand Rapids, MI, United States, (Reviewed on 14 Apr 2012)
The property was very spacious and in a good location. However, we encountered several problems with the property some of which were addressed during our stay. 1. The patio/porch area had not been cleaned for some time and there are holes in the screens and the porch furniture is rusty. The area needs to be power washed. 2. The carpets had several large stains when we arrived. Mike from your office came over and removed the stains. The carpets need a complete cleaning. 3. One of the dining room chairs broke during normal use. This was reported to your office. 4. The lighting in the living room and 2 of the bedrooms was not adequate when we arrived. Daniel from your office brought in 2 new floor lamps and changed the bulbs in a few lamps. 5. The door bell doesn't work. 6. The lights under the kitchen cupboard (over the coffeepot & toaster) are burned out. 6. The thermostat seems to work erratically and should be checked. Despite the above problems, we did enjoy our stay and have already made arrangements to rent this condo in 2013. We hope that the above problems will have been addressed long before we arrive next March. The property did not seem up to the high standards of Vacation Rental Pros that we have experienced in the past.
Manager response Hi Bill - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. This is not up to standards at all. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Relaxing Trip
Richard P. from Hampshire, Illinois, United States, (Reviewed on 26 Mar 2012)
The family above us were very loud, lots of stopping feet :-)
I wish I had an extra 100 or 200k as I would be interested in purchasing one of these of retirement. Manager response Hi Richard - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach, Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Daytona 500 Trip
A Traveler from Eliizabeth, CO, United States, (Reviewed on 18 Mar 2012)
Our rental unit was perfect for all 6 of us. The bedrooms, with their own baths was a major plus. We enjoyed it very much and are grateful for the help in finding such a perfect place.
Manager response Hi Gloria - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Nice place to stay, had to drive quite a ways to see things
Jean N. from Webster, IA, United States, (Reviewed on 18 Feb 2012)
Place wasn't spotless but very nice and great for our family get together
Manager response Hi Jean - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Our second stay at the Tidelands
A Traveler from Miller Place, New York, United States, (Reviewed on 11 Feb 2012)
Overall the stay was very nice! The weather was perfect and the pool facilities were clean and very relaxing. We felt very safe there (gated community) and everyone we came in contact with was very nice and friendly. We loved walking the path along the Intracoastal and sitting on the lanai and watching the boats go by.
There were a few concerns there that could be addressed. We have rented many condo's over the past 5 years, all perfect. However, the king size bed in the master basically had a "hole" in the middle of it and made 2 people sleeping in it together nearly impossible. The queen bed in the second bedroom made a lot of noise when turning in it and was also not too comfy. The shower in the middle bedroom had very poor drainage. Also the doorbell doesn't work. We had a few guests stop by and they had to call our cell phone. Lastly, the gate code changed while we were there. I had to call VRPro's and email them several times before I got the new code. They gave me one code on the phone, a different one via email, and neither worked. Luckily we ran into a nice maintenance man who called and got us the new code. (we have never experienced problems like this before) Again, overall the place was nice and spacious,and we had a nice time. Just those few things that need to be addressed. Manager response Hi Donna - Thank you for taking the time to share this information with us. I apologize that the maintenance issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Quiet and Relaxing
A Traveler from Alachua, FL, United States, (Reviewed on 27 Nov 2011)
This condo is spacious, quiet and relaxing.
Manager response Hi Jean - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
very quite well keeped getaway
David R. from Kennesaw, GA, United States, (Reviewed on 18 Oct 2011)
The condo was very spacious and had a lot of warmth
Manager response Hi David - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Excellent
Claudine M. from Nassau, NP, Bahamas, (Reviewed on 02 Sep 2011)
Will return
Manager response Hi Claudine - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Condition was perfect, Cleanliness was spotless, Location was great and Staff were very helpful. 5 Gold Star Ratings!
Donna P. from Lakeland, FL, United States, (Reviewed on 21 Jun 2011)
Easy drive to St. Augustine. This condo offered the peace and quiet that couldn't be found in the busy area of St. Augustine. You won't regreat booking Tidelands 2022 in Palm Coast. Be sure to try JT's Seafood Shack!
Manager response Hi Donna - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
Review by Edward C.
Edward C. from Nellysford, VA, United States, (Reviewed on 28 Feb 2011)
Manager response Hi Edward - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time. I want to offer you a coupon good for 10% off your next stay. You can go online to our web site and book using coupon code = rebook10 Just type in .... rebook10 Thank you again. Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
1815 Tidelands
Burt & Jean C. from Carversville, PA, United States
Vacation Rental Pros changed the combination lock without notifying the occupant. The staff finally sent an email with the new combination 4 days later !!
And when asked why... Their answer was "We do this all of the time... Not a big deal".... And no apology.... Manager response Hi Burt and Jean - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. I apologize for the change in the codes. We do this for the safety and security of our guests. I do have a record that we sent you the updated code twice by email. I apologize that you did not get it. I also talked you on the phone when you called. I understand you were frustrated, but I did apologize for your inconvenience and I did provide you the new code right over the phone. You and your family are welcome back any time. Thank you again. Steve Milo,
Review by Kimberly M.
Kimberly M. from Augusta, GA, United States, (Reviewed on 15 Sep 2008)
The condo was beautiful. Everything was great, it was decorated so nice, very clean, and just very relaxing place to be. We will tell all our friends and we forward to staying there again sometime.
Thank you Manager response Hi Kimberly - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Great Value, Great Place!
Chad M. from Sidney, OH, United States, (Reviewed on 19 Aug 2008)
Our family loved the property we rented. It was a beautiful home with a great view and wonderful location.
Manager response Hi Chad - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
will be back --- fabulous experience;
jim g. from west columbia, tx, United States, (Reviewed on 18 Aug 2008)
Manager response Hi Jim - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
Review by Traveler
A Traveler from TALLAHASSEE, FL, United States, (Reviewed on 07 Jul 2008)
Manager response Hi Richard - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. It is our goal to provide a wonderful vacation experience. You and your family are welcome back any time. Thank you again. Steve Milo,
A Wonderful Experience
Damita J. from Jefferson, GA, United States, (Reviewed on 28 May 2008)
I would like to say that we enjoyed our visit so much. We enjoyed the condo so much that we did not visit any of the other areas there (ex. pool, cafe, etc.). We stayed in our condo most of the time outside of eating and riding our motorcycles. The decor was most beautiful. The bed slept well. There was nothing needed by us while we were there. All of the comforts of home away from home. Nothing was missing. The friends that were with us felt the same. My husband said that it was more beautiful than the pictures could have shown. We were pleased and would recommend it to others and plan to stay again. Thank you for a wonderful condo and relaxing stay.
Review by Traveler
A Traveler from waterloo, ontario, Canada, (Reviewed on 08 May 2008)
The location was excellent and met or exceeded all our expectations. We especially enjoyed the quiet surroundings and watching boats on the waterway.The ammenities were great.
Awesome
Rick H. from Calgary, Alberta, Canada, (Reviewed on 11 Apr 2008)
Will Rent agian for sure
A week in heaven
Elizabeth H. from Fredricksburg, va, United States, (Reviewed on 11 Apr 2008)
Our stay in the condo in Palm Coast was wonderful. There were three couples and the condo was large enough to have plenty of private time if we wanted it. The condo was beautifully decorated. My first comment when we walked in was "I want to live here". We loved sitting on the lanai watching the beautiful boats go by. The cleanliness of the condo was great. We were there when they cam to inspect the cleaning and one of the men even had a flashlight to look under the bed. We were all very impressed. If we ever need a place to live near St Augustine we would definately use this condo. It could not have been any better
Wonderful stay at the Tidelands
Ann S. from LA PORTE, TX, United States, (Reviewed on 09 Apr 2008)
The Tidelands is a great community. Clean, quiet and the neighbors are quite cordial. The unit was beautifully decorated and the bed was so comfortable. We will most certainly request this unit again!
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